Dental Treatment Coordinator

SA Family Dentist•San Antonio, TX

16d

About The Position

SA Family Dentist / Dual Arc Dental is seeking an experienced, confident, and patient-focused Dental Treatment Coordinator for its San Antonio, Texas area practice. The coordinator helps patients understand recommended dental care, make informed decisions, and proceed with treatment. This role takes ownership of treatment acceptance and consistent follow-up, and works closely with doctors and the front office team to support patient care and practice goals. The practice is privately owned and emphasizes exceptional patient care, teamwork, and growth. The coordinator presents treatment plans and financial options, follows up with patients who have unscheduled treatment, tracks performance metrics, and documents treatment discussions and follow-up in Open Dental. The role also supports scheduling, patient communication, and other front office responsibilities as needed.

Requirements

Previous dental office experience is required.
Experience presenting dental treatment plans and discussing financial arrangements.
Strong communication, customer service, and relationship-building skills.
Ability to confidently discuss treatment fees and help patients understand their options.
Strong organizational skills and consistent follow-through.
Comfort working toward measurable goals and performance expectations.
Professional, dependable, positive, and accountable approach.
Ability to work in a fast-paced environment and collaborate with doctors and the front office team.
Ability to overcome objections professionally without pressuring patients.

Nice To Haves

Dental treatment coordination experience is strongly preferred.
Open Dental experience is strongly preferred.

Responsibilities

Clearly explain recommended dental treatment, procedures, benefits, and next steps to patients.
Address patient concerns, answer questions, and present available financial options to support treatment acceptance.
Contact patients with unscheduled treatment plans and maintain organized follow-up lists.
Explain treatment fees, insurance estimates, financing options, and payment arrangements accurately and professionally.
Review treatment plans with doctors and the clinical team to ensure accuracy and a smooth transition from diagnosis to scheduling.
Track treatment acceptance, unscheduled treatment, scheduled production, and other assigned performance metrics.
Take ownership of individual goals and contribute to monthly production and collection targets.
Build patient trust and rapport and help patients feel informed and comfortable throughout the treatment process.
Assist with scheduling, patient communication, and other front office responsibilities when needed.
Document treatment discussions, patient concerns, financial arrangements, and follow-up activities in Open Dental.
Identify barriers to treatment acceptance and proactively develop solutions.
Follow through on unscheduled treatment until there is a clear outcome.