Dental Scheduler - Remote
About The Position
Unique Dental Scheduling provides phone-based appointment scheduling for dental practices across North America. The Dental Scheduler is a work-from-home, inbound call-handling role serving existing customers and potential new patients. This is not a cold-calling sales position. The pace is dynamic, and the employee answers questions and schedules patients using dental practice schedules. Performance is evaluated using metrics such as average call length, scheduling frequency, and schedule adherence. Performance-based pay increases may be available at 60 days and six months. Equipment and training are provided, and a strong internet connection is required. The ideal candidate is conscientious, respectful, efficient, positive, flexible, and comfortable in a fast-paced, team-oriented environment. Success requires excellent attendance, communication and patient-care skills, the ability to apply feedback, effective time management, and critical thinking. The employee must also maintain a distraction-free work environment and satisfactorily complete an introductory learning and development phase. Full-time schedules are Monday through Friday, with flexible hours between 11:00 a.m. and 10:00 p.m. EST. Part-time schedules are Monday through Friday or Tuesday through Saturday, with flexible hours between 10:00 a.m. and 8:00 p.m. EST.
Requirements
- High school diploma or equivalent required.
- One to two years of customer service experience required; phone-based experience is highly preferred.
- Computer proficiency, including typing at 40 words per minute.
- Excellent customer service skills and eagerness to assist.
- Excellent command of the English language and communication skills.
- Ability to multitask, learn and develop skills, manage time, think critically, and apply feedback.
- Dependability and excellent attendance.
- Ability to complete an introductory learning and development phase at satisfactory levels.
- High-speed internet connection.
- Must pass a pre-employment background screen and all pre-employment assessments.
- Must provide two work references with current contact information at the time of interview.
- Must be able to ensure a distraction-free work environment.
Nice To Haves
- Two years of post-high-school education preferred.
- Phone-based customer service experience highly preferred.
- Fluency in Spanish highly preferred.
Responsibilities
- Answer calls within three seconds or less.
- Complete a standard call within five minutes.
- Provide excellent patient care and customer service at all times.
- Manage time efficiently while on and off the phones.
- Prioritize tasks and calls in order of importance.
- Respond cooperatively to constructive criticism.
- Maintain a distraction-free work environment.
- Answer patient questions and schedule appointments on dental practice schedules.
Benefits
- Healthcare through Cigna.
- Dental insurance with premiums paid.
- Vision insurance with premiums paid.
- Employee Assistance Program.
- Paid vacation and sick leave.
- Paid holidays.
- 401(k) with a 4% company match.
- Life insurance with premiums paid.
- Long-term disability insurance with premiums paid.
- Short-term disability insurance.
- Professional development.
- Bonuses.
- Possible cost-of-living differential in base pay depending on location.
- An additional $1 per hour for bilingual fluency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
