Radiology Scheduler | Remote

Carenet Health•,

1d•Remote

About The Position

Carenet Health is hiring a remote Radiology Scheduler, described in the posting as a Health Advisor, to support Hoag’s Centralized Patient Service Center. The position serves as a key point of contact for patients and coordinates scheduling across diagnostic imaging and multiple specialty service lines. The role provides a compassionate, efficient, and accurate patient experience while handling high-volume inbound interactions in a remote contact center environment. The Health Advisor schedules, reschedules, cancels, and confirms appointments; responds to patient questions; reviews orders and referrals; and documents interactions according to client protocols, HIPAA standards, and service expectations. The role requires navigating multiple systems, communicating with patients, providers, and internal teams, following established workflows, meeting productivity and quality standards, attending required training and coaching, and maintaining schedule adherence. The job is remote and requires a private, secure, distraction-free work environment compliant with HIPAA and company data privacy standards. The stated start date is December 3, 2026. Carenet Health is not authorized to hire in AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico.

Requirements

High school diploma or GED required.
Hands-on experience scheduling medical appointments within a healthcare organization is required; diagnostic imaging, specialty care, or multi-department scheduling experience is preferred.
At least six months of experience in a healthcare contact center, patient access, or customer service environment is preferred.
Work-from-home experience in a private, secure, and distraction-free environment while maintaining HIPAA and company data privacy compliance is required.
Strong verbal communication skills, empathy, professionalism, and excellent telephone etiquette.
Understanding of and consistent adherence to contact center performance metrics, including adherence, quality, and service levels, in alignment with scorecard standards and Remote Work Agreement expectations.
Ability to follow assigned schedules within program operating hours, with reliability, punctuality, and consistent attendance.
Flexibility to adjust shifts, swap coverage, and support overtime based on business needs, while communicating professionally and promptly about schedule changes or absences.
Ability to manage multiple systems and tasks simultaneously in a fast-paced environment.
Strong attention to detail and ability to follow established protocols and workflows.
Problem-solving skills and ability to research and resolve customer inquiries effectively.
Basic computer proficiency, including Windows-based systems and applications such as Outlook, Teams, and CRM or scheduling platforms.
Ability to type at least 40 words per minute.
Flexibility to work assigned schedules, including evenings, weekends, or holidays as required.

Nice To Haves

At least six months of experience in a healthcare contact center, patient access, or customer service environment is preferred.
Experience supporting diagnostic imaging, specialty care, or multi-department scheduling is preferred.

Responsibilities

Manage inbound and outbound patient interactions to support scheduling and coordination of diagnostic imaging services.
Schedule, reschedule, cancel, and confirm appointments across diagnostic imaging and specialty service lines, including CT, MRI, mammography and bone density (DEXA), X-ray and ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery and labor and delivery, as well as physician scheduling and general radiology call support.
Respond to patient inquiries about imaging services, appointment availability, preparation instructions, insurance verification, and general service information.
Accurately document patient interactions, appointment details, and updates in appropriate systems and CRM platforms.
Review patient orders, referrals, and provider instructions to schedule appointments according to established guidelines and protocols.
Navigate multiple systems simultaneously, such as scheduling platforms, CRM tools, and communication systems, while maintaining accuracy and efficiency.
Communicate professionally with patients, providers, and internal teams to coordinate care and resolve scheduling needs.
Demonstrate empathy, professionalism, and active listening while supporting patients through the scheduling process.
Follow established workflows, call flows, and knowledge resources when handling patient interactions and service requests.
Identify patient needs and take appropriate actions to resolve concerns and meet service expectations.
Maintain productivity and quality standards in a fast-paced, high-volume contact center environment.
Adhere to HIPAA regulations and privacy and security standards.
Participate in required training programs, including modality-based training for imaging services.
Engage in coaching sessions and apply feedback to improve performance and service delivery.
Maintain consistent attendance and schedule adherence to support operational goals.
Perform other duties and responsibilities as assigned.