Interventional Radiology Scheduler

Valley Health Systems•Holyoke, MA

About The Position

The Interventional Radiology Scheduler performs scheduling functions for imaging services and supports the Director and staff with general administrative tasks. The role obtains accurate patient demographic information and ensures it is consistent with the Meditech system; coordinates case scheduling with office schedulers and providers; maintains provider schedules and communicates last-minute changes; and relays booking information so appropriate resources are available. The scheduler also handles insurance prior authorizations, communicates the status of required History and Physical reports, arranges preadmission testing, and coordinates medical and cardiac clearance, including authorization for pre-procedure medication stoppages, as needed. The position communicates with other departments and vendors about procedural care needs and advises patients of appointment delays. Daily work includes answering and forwarding calls, electronic scheduling, preparing paperwork, scanning labs and patient information into charts, coordinating with Short Stay, OR and Anesthesia, and keeping the supervisor informed. The scheduler may assist with training backup staff, attend assigned meetings or in-services, and perform other OA duties such as scheduling, short registration and check-in as directed.

Requirements

High school graduate.
Two years of experience in a physician’s office or similar environment.

Nice To Haves

Experience in Spanish/English medical or health interpreting.
Experience working with Meditech MSM.
Working knowledge of ICD-9 and HCPC coding related to interventional radiology.

Responsibilities

Obtain accurate demographic information for scheduled patients and ensure it is consistent with the Meditech system.
Work with office schedulers to maximize interventional radiologists’ productivity through sequential scheduling of cases.
Maintain each provider’s current interventional radiology case schedule and promptly communicate last-minute changes and issues that could affect upcoming cases.
Relay booking information to others who need it to ensure appropriate resources are available.
Obtain prior authorization for insurance coverage of interventional radiology cases, as required.
Communicate the status of required patient History and Physical reports before scheduling.
Schedule patients for preadmission testing, as needed.
Coordinate with a radiologist and the IR team to ensure medical and cardiac clearance, including authorization for pre-procedure stoppage of certain medications, as needed.
Communicate promptly with other departments and vendors regarding interventional radiology procedural patient-care needs.
Advise patients of delays before their scheduled appointments.
Assist the OA Supervisor with training additional OA staff to provide backup coverage for IR procedural scheduling, as needed.
Answer telephone calls promptly and courteously, take messages, and forward calls accurately.
Demonstrate proficiency in electronic scheduling and schedule patient appointments.
Prepare appropriate paperwork for scheduled IR cases.
Scan laboratory results and other patient information into patient charts.
Coordinate scheduling between Short Stay, OR and Anesthesia, as applicable.
Keep the supervisor informed of needs on a timely and routine basis.
Attend in-service sessions or other meetings as assigned or directed.
Perform other OA duties, such as scheduling, short registration and check-in, as assigned or directed.