Radiology Scheduler | Remote

Carenet Health•,

3d•Remote

About The Position

Carenet Health is hiring a remote Health Advisor to support Hoag’s Centralized Patient Service Center. The role provides patient scheduling and coordination across diagnostic imaging and other specialty services, including CT, MRI, mammography and bone density (DEXA), X-ray and ultrasound, laboratory, nuclear medicine, pulmonary, vascular, surgery, labor and delivery, physician scheduling, and general radiology call support. The Health Advisor delivers a compassionate, efficient, and accurate patient experience while handling high-volume inbound and outbound interactions in a remote contact center environment. The position involves scheduling, rescheduling, canceling, and confirming appointments; answering questions about services, availability, preparation instructions, insurance verification, and general service information; reviewing orders and referrals; and documenting interactions in relevant systems. Team members follow client protocols, HIPAA requirements, established workflows, call flows, and service standards. The role also includes required training, coaching, attendance and schedule adherence, and meeting contact center productivity and quality expectations. The position is remote and requires a private, secure, distraction-free work-from-home environment. Carenet Health is not authorized to hire in AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico. The listed wage is $16.00 per hour. The start date is 11/19/2026.

Requirements

High school diploma or GED.
Hands-on experience scheduling medical appointments within a healthcare organization is required; experience supporting diagnostic imaging, specialty care, or multi-department scheduling is preferred.
Experience in a healthcare contact center, patient access, or customer service environment is preferred; the posting specifies a minimum of six months.
Work-from-home experience in a private, secure, distraction-free environment while complying with HIPAA and company data privacy standards.
Strong verbal communication skills, empathy, professionalism, and excellent telephone etiquette.
Understanding of and consistent adherence to contact center performance metrics, including adherence, quality, and service levels, and Remote Work Agreement expectations.
Ability to adhere to assigned schedules during program operating hours with reliability, punctuality, and consistent attendance; flexibility to adjust shifts, swap coverage, and support overtime based on business needs.
Ability to work assigned schedules that may include evenings, weekends, or holidays.
Ability to manage multiple systems and tasks simultaneously in a fast-paced environment.
Strong attention to detail and ability to follow established protocols and workflows.
Problem-solving skills and ability to research and resolve customer inquiries effectively.
Basic computer proficiency, including Windows-based systems and applications such as Outlook, Teams, and CRM or scheduling platforms.
Ability to type at least 40 words per minute.

Nice To Haves

At least six months of experience in a healthcare contact center, patient access, or customer service environment is preferred.
Experience supporting diagnostic imaging, specialty care, or multi-department scheduling is preferred.

Responsibilities

Manage inbound and outbound patient interactions to support scheduling and coordination of diagnostic imaging services.
Schedule, reschedule, cancel, and confirm appointments across diagnostic imaging and specialty service lines.
Respond to patient inquiries about imaging services, appointment availability, preparation instructions, insurance verification, and general service information.
Accurately document patient interactions, appointment details, and updates in the appropriate systems and CRM platforms.
Review patient orders, referrals, and provider instructions to schedule appointments according to established guidelines and protocols.
Navigate multiple systems simultaneously while maintaining accuracy and efficiency.
Communicate professionally with patients, providers, and internal teams to coordinate care and resolve scheduling needs.
Demonstrate empathy, professionalism, and active listening while supporting patients through the scheduling process.
Follow established workflows, call flows, and knowledge resources when handling interactions and service requests.
Identify patient needs and take appropriate action to resolve concerns and meet service expectations.
Maintain productivity and quality standards in a fast-paced, high-volume contact center environment.
Adhere to HIPAA regulations and privacy and security standards.
Participate in required training programs, including modality-based training for imaging services.
Engage in coaching sessions and apply feedback to improve performance and service delivery.
Maintain consistent attendance and schedule adherence to support operational goals.
Perform other duties and responsibilities as assigned.