Dental Clinic Scheduler

Open Door Health Services•Muncie, IN

1d•Onsite

About The Position

Open Door Health Services is seeking a full-time Scheduler for its Dental Clinic in Muncie, Indiana. The Dental Scheduler upholds the organization’s mission, vision, and values by providing exceptional patient service and supporting efficient daily operations in the Dental Department. The primary focus is answering calls through the dental phone queue, scheduling and confirming patient appointments, and maintaining accurate, efficient schedules for dentists and dental hygienists. When call volume is lower, the Scheduler performs additional front desk duties to support patient access and departmental operations. Open Door Health Services is a Federally Qualified Health Center offering comprehensive primary, urgent, preventive, and select specialty services, as well as social support programs, regardless of patients’ ability to pay. The organization serves people from diverse backgrounds, life experiences, capacities, and orientations.

Requirements

High school diploma or GED equivalency.
Customer service, telephone, scheduling, or contact center experience.
Commitment to ethical, inclusive, and patient-centered care.
Ability to react calmly in emergency situations.
Ability to read, understand, and follow detailed written and oral communication.
Ability to learn to use and update electronic health records and other online systems.

Nice To Haves

Previous dental office or dental scheduling experience.
Experience with Dentrix or similar electronic dental record and scheduling software.
Knowledge of dental procedures, appointment types, and scheduling requirements.
Experience managing high-volume telephone queues and providing front desk support.

Responsibilities

Answer and route incoming dental calls, return voicemails promptly, confirm appointments, and provide courteous, professional customer service.
Schedule, reschedule, and cancel dental appointments according to departmental guidelines, provider availability, dental procedures, and appointment lengths.
Maintain accurate patient demographics, insurance information, and scheduling details in the electronic dental record system while protecting confidentiality and complying with HIPAA.
Monitor cancellations, fill open appointment slots, identify scheduling gaps, and maintain efficient provider schedules to improve patient access and daily operations.
Collaborate with dental providers, clinical staff, and administrative team members.
Communicate scheduling concerns and barriers to patient access to the Dental Practice Manager.
Follow established procedures, support front desk operations, and complete additional duties as assigned.