Dental Practice Manager

ProSmile•Lansing, MI

20d

About The Position

The Dental Practice Manager oversees the smooth and efficient operation of a dental practice, including administrative tasks, financial management, and staff coordination. Serving as a central point of contact for internal team members and external stakeholders, the manager handles schedules and patient inquiries, maintains records, and implements office policies and procedures. The role collaborates with dentists and other staff to optimize patient care delivery and enhance the patient experience. Strong organizational, communication, and leadership skills are essential. The position provides office facilitation and positive leadership, oversees treatment support systems and patient flow, and manages collection controls, office expenses, daily closeout functions, and deposits with the corporate office. It also includes evaluating subordinate performance, mentoring and counseling staff, and providing discipline when necessary. Other job-related duties may be assigned. The role may require travel to healthcare practices and requires employees to use PPE as needed in accordance with CDC standards.

Requirements

At least 5 years of work experience in a dental or medical office, including at least 1 year at a supervisor or management level with direct reports.
Strong customer service orientation toward patients and staff.
Ability to learn new technologies and systems.
Ability to work in a fast-paced environment.
Some scheduling flexibility, including the ability to work evenings and weekends as needed.
Experience using Outlook, Word, and Excel.
High school diploma or GED.
Strong communication and interpersonal skills.
Ability to review critical issues, solve problems effectively, and create action plans.
Ability to develop and implement approaches to improve processes, procedures, and the general work environment.
Excellent organization, prioritization, follow-up, analytical, and time-management skills, with the ability to handle multiple priorities and deadlines.
Ability to use independent judgment and manage and impart confidential information.
Regularly stand, walk, and use hands and arms to operate general office equipment; occasionally lift or move 10 to 25 pounds.
Close vision and the ability to adjust focus.
Wear personal protective equipment, including face masks, gloves, gowns, and other items as needed and in accordance with CDC standards.

Responsibilities

Serve as an office facilitator for personnel and act as a liaison between the office and Corporate while providing positive leadership.
Supervise treatment support systems and patient flow sequencing.
Maintain collection controls and systems.
Monitor overall office expenses.
Oversee daily closeout functions and daily deposits with the corporate office.
Evaluate subordinate work performance; mentor, counsel, and provide discipline when necessary.
Perform miscellaneous job-related duties as assigned.

Benefits

Medical insurance through a choice of five Aetna plans.
Dental insurance through MetLife plans.
Vision insurance through Davis and UHC plans.
Flexible Spending Accounts and Health Savings Accounts.
Employer-paid basic life and AD&D insurance; voluntary life, short-term disability, and long-term disability plans.
Employee Assistance Program.
Identity theft and fraud protection.
Legal support services.
Discount programs, including pet insurance, travel, theme parks, and electronics.
Wellness programs.
Financial wellness and planning tools.