Dental Practice Manager

The Smilist • Town of Colonie, NY

17d • $70,000 - $75,000

About The Position

The Dental Practice Manager oversees the daily activities and business operations of a dental office in Loudonville, NY. The role manages patient scheduling and flow, supports a positive patient experience, supervises and develops staff, and oversees billing, financial performance, budgeting, and regulatory compliance. The manager also coordinates marketing and patient-retention efforts and collaborates with the dentist or practice owner on strategies to grow the practice and improve services.

This is a full-time position with a stated salary range of $70,000–$75,000. The employer offers competitive compensation, a benefits package for full-time employees, and opportunities for professional growth and continuing education.

Requirements

• At least 3 years of management experience in a dental setting.
• Strong ability to lead, coach, and motivate a team.
• Exceptional patient care and customer service skills.
• Business acumen, including the ability to monitor production and collections, read P&L reports, manage budgets, and set and reach goals.
• Ability to adapt, multitask, and step into various roles to support the team.
• Proactive, solution-oriented approach to navigating challenges.
• Motivation to pursue long-term growth within an expanding company.

Nice To Haves

• Prior experience with Dentrix is strongly preferred.

Responsibilities

• Manage and coordinate daily dental office activities, including patient scheduling, appointment management, and patient flow.
• Optimize office workflows, manage patient wait times, and enhance patient experiences.
• Serve as the primary patient contact for concerns, inquiries, and complaints, and ensure patients understand treatment plans, financial details, and post-care instructions.
• Supervise, train, and evaluate office staff, including receptionists, dental assistants, hygienists, and office coordinators.
• Foster teamwork, professionalism, and continuous learning in a positive work environment.
• Coordinate staff schedules and adjust coverage based on patient needs and office requirements.
• Monitor staff performance, provide feedback, and conduct performance reviews.
• Oversee billing, accurate coding, insurance verification, and timely payment collection.
• Manage accounts receivable, monitor outstanding balances, and work with patients on payment plans or financial arrangements.
• Develop and manage budgets, track expenses, and keep office operations within budgetary constraints.
• Prepare financial reports, monitor profitability, and recommend strategies to improve financial outcomes and office performance.
• Ensure compliance with local, state, and federal requirements, including OSHA, HIPAA, and ADA requirements, and maintain knowledge of relevant laws, regulations, and industry standards.
• Implement and enforce office policies, procedures, and protocols.
• Ensure accurate and confidential patient recordkeeping in compliance with HIPAA.
• Develop and execute marketing strategies, including managing the practice’s online presence, social media, and local advertising.
• Coordinate patient outreach, recall systems, and appointment reminders to improve retention.
• Collaborate with the dentist or practice owner on growth strategies, market trends, and service offerings.
• Identify and recommend opportunities to expand services, improve patient care, and increase patient volume.

Benefits

• Competitive compensation.
• Benefits package for full-time employees, including health, dental, and vision insurance.
• Opportunity for professional growth and continuing education.
• Opportunity to make an impact on patients’ health and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed