Dental Practice Coordinator

Dental Metrics Maven • Sudbury, MA

19h • Onsite

About The Position

The practice is seeking a confident, personable, and highly organized Dental Patient Coordinator for an established, privately owned pediatric dental and orthodontic practice in Sudbury, Massachusetts. The role takes ownership of daily operations, supports team development, and helps create a positive, accountable, and collaborative workplace. The coordinator works closely with practice ownership and serves as a trusted resource for clinical and administrative teams, with opportunities to implement operational improvements and contribute to how the practice operates.

The position oversees practice administration, team leadership, financial administration and dental billing, practice management systems, and patient experience. The ideal candidate leads through relationships, communicates effectively, solves problems, and helps establish consistent administrative workflows. The practice is open to training dependable candidates without experience, although the listed required qualifications specify previous dental practice experience.

Requirements

• Previous dental practice experience.
• Strong understanding of dental front office operations and administrative workflows.
• Experience reviewing dental patient ledgers, posting payments, and managing account balances.
• Knowledge of dental insurance, billing, and collections processes.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to independently resolve operational challenges and prioritize responsibilities.
• Comfort providing direction, coaching, and accountability to team members.
• Strong technology skills and ability to learn new practice management systems.
• Professional, dependable, and comfortable working directly with practice ownership.

Nice To Haves

• Previous experience as a Dental Office Administrator, Office Manager, Administrative Lead, or Senior Treatment Coordinator.
• Experience training, mentoring, or supervising dental administrative employees.
• Familiarity with Cloud9 practice management software.
• Experience improving collections, billing accuracy, and administrative workflows.
• Experience in a high-volume dental practice or multi-provider environment.
• Pediatric dentistry or orthodontic experience.
• Experience within a dental support organization or larger dental organization.

Responsibilities

• Oversee daily administrative operations and monitor office activities to ensure responsibilities are completed accurately and on time.
• Serve as a primary contact for administrative questions, concerns, and operational challenges.
• Identify operational problems and implement practical solutions; establish consistent workflows, policies, and expectations.
• Coordinate clinical and administrative team members to maintain smooth patient flow and reduce operational interruptions for providers.
• Foster a collaborative, respectful, and accountable team environment, build working relationships, and encourage follow-through.
• Coach and guide team members, address interpersonal challenges professionally, and support onboarding, training, and ongoing development of administrative staff.
• Serve as a liaison between practice ownership and the team.
• Review patient ledgers, oversee accurate posting of payments, adjustments, and insurance transactions, and monitor balances, collections, and accounts receivable.
• Identify discrepancies in patient accounts and support timely resolution, accurate insurance processing, and financial documentation.
• Train and guide administrative staff on ledger management and financial workflows, and establish accountability for billing, posting, and collections.
• Work with practice ownership to identify opportunities to improve financial performance.
• Develop working knowledge of Cloud9 practice management software and ensure accurate maintenance of patient accounts, financial records, and administrative information.
• Identify workflow and software-use improvements, train team members on system use and documentation, and coordinate solutions to administrative challenges.
• Maintain a welcoming, professional, and family-friendly practice environment and help resolve patient concerns with empathy and sound judgment.
• Support clear communication among patients, families, providers, and administrative staff, and model exceptional customer service.

Benefits

• 10 days of paid time off.
• Paid holidays.
• Employer covers 60% of individual medical insurance premiums.
• 401(k) retirement plan with profit sharing.
• Employee pediatric dental and orthodontic services covered, with employees responsible for applicable laboratory fees.
• Professional growth and leadership development opportunities.
• Consistent Monday–Friday schedule with no weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed