Dental Operations Manager

Imagen Dental Partners•Waconia, MN

25d

About The Position

Regarding Dentistry is seeking a growth-oriented Dental Practice Operations Manager to elevate patient care, streamline operations, and drive practice success. The Operations Manager is a strategic, hands-on leader who partners with the Owner Doctor and regional leadership to lead daily front-office operations, manage revenue-cycle workflows, and improve practice performance across people, processes, and profitability. The role focuses on cultivating a high-performing team, championing patient-centered service, and optimizing financial outcomes in alignment with IDP’s mission and values. The position includes health and vision coverage options for employees working 24 hours a week, PTO for employees working 30 hours a week, a retirement plan, professional development opportunities, and a collaborative team-oriented environment. Salary starts at $78,000, based on experience, with bonus opportunities.

Requirements

At least 2 years of proven experience as a Dental Office Manager or in a similar leadership role, with a demonstrated track record of driving growth.
Ability to work 5 days every week.
Entrepreneurial mindset focused on innovation and continuous improvement.
Excellent analytical skills and ability to use data for strategic decision-making.
Ability to provide effective leadership by inspiring and motivating teams.

Nice To Haves

Experience managing the full revenue cycle, including insurance claims, collections, and patient billing.

Responsibilities

Serve as a liaison between the practice and support center, ensuring timely communication, aligned priorities, issue resolution, and practice success.
Collaborate with the Owner Doctor and regional support to develop and implement practice growth strategies.
Identify opportunities to expand services, increase patient access and retention, and improve production and collections.
Use data insights to inform decisions and support long-term practice success.
Hire, train, coach, and develop practice employees.
Facilitate meetings and encourage a growth mindset among team members.
Support team members’ professional development in alignment with individual and practice goals, and stay informed about Imagen University courses.
Improve the patient journey from first contact through treatment completion, payment collection, and follow-up care.
Monitor patient feedback and use tools to improve satisfaction, clinical quality, patient retention, and online reputation.
Follow up on unscheduled treatment cases to encourage reactivation and treatment completion.
Manage in-practice responsibilities that support campaign success, including online booking readiness and lead conversion.
Lead local marketing initiatives and monitor their performance.
Oversee front-desk operations, including scheduling, insurance verification, financial conversations, billing accuracy, and collections.
Audit daily workflows for compliance and consistency with Imagen policies, and retrain the team as needed.
Ensure patient credits, refunds, claims, and cash deposits are processed accurately and payments are collected at the time of service.
Reconcile daily deposits, cash payments, revenue reports, and transactions in the dental practice management system.
Own and manage the practice budget and expenses.
Execute strategies to optimize revenue, improve billing processes, and strengthen collections.
Work with the finance team to understand financial results and opportunities for sustainable growth.
Support annual budgeting and forecasting by providing practice-level data, insights, and accountability for metrics.
Identify inefficiencies and missed revenue opportunities, and lead solutions with central support teams such as Finance, Billing, and RCM.
Review and verify daily financial reports to ensure accurate cash handling and financial integrity.
Perform other related responsibilities as assigned by leadership to support practice operations and success.