Dental Office Secretary

NHBP•Battle Creek, MI

About The Position

The Dental Office Secretary schedules dental patients, prepares dental charts, verifies insurance, responds to dental inquiries, and checks patients in and out at a Tribal health facility. The role also provides backup support to the Medical Secretary, Treatment Plan Coordinator, and Dental Assistant as needed, and performs other assigned duties. NHBP is a self-sustaining Sovereign Nation whose mission is to preserve its culture and history, build a healthy community, provide essential services, and secure its financial future. It seeks individuals who will help protect and promote the cultural, emotional, physical, and financial well-being of the Tribal community.

Requirements

High school diploma or GED certificate.
Two years of dental office experience.
Knowledge of third-party payer dental insurance and alternate insurance resources.
Excellent customer service skills.
Strong organizational skills to manage multiple tasks and deadlines.
Proficiency with electronic dental and medical scheduling software.
Complete and pass a comprehensive background investigation and drug screening in accordance with NHBP standards.
Maintain strict confidentiality and adhere to HIPAA requirements.
Understand or gain knowledge of and appreciate Native American culture and customs.
Be detail-oriented, with a strong emphasis on accuracy.
Be self-directed and an excellent problem solver.
Work well in a team-centered environment, with or without immediate supervision.
Collaborate with members of the dental team and health office.
Work with constant interruptions and organize and prioritize duties.

Nice To Haves

One year of experience as a dental assistant.

Responsibilities

Manage in-person and telephone inquiries efficiently.
Schedule appointments for dental and other clinic services.
Greet arriving patients and ensure they are checked in and checked out.
Verify patient insurance.
Collect and post dental payments to the electronic dental record system.
Prepare dental charts for upcoming services, scan incoming documents into the electronic dental record system, and update patient demographics.
Make appointment reminder calls when necessary.
Register new patients in the electronic dental record system and request records as required.
Provide backup support for the Medical Secretary.
Provide backup support for the Treatment Plan Coordinator.
Provide backup support to the Dental Assistant when required.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance with minimal employee cost sharing for eligible team members.
Flexible Spending Account for medical reimbursement.
Employer-paid short-term and long-term disability insurance, life insurance, and accidental death and dismemberment insurance.
Dependent Care Flexible Spending Account.
401(k) plan with eligible employer match and vesting on day one.
Paid time off accrued beginning immediately upon hire.
Tuition reimbursement program with educational release time after 12 months.
Up to 14 paid holidays.
Employee wellness and fitness programs.
Opportunities to participate in NHBP-sponsored activities.
Public Student Loan Forgiveness-eligible employer.