Dental Front Office Receptionist

Kaniksu Community Health • Sandpoint, ID

1d

About The Position

Kaniksu Community Health is a nonprofit Community Health Center providing integrated, team-based healthcare in north Idaho. The Dental Front Office Receptionist supports the patient experience and helps patients manage their care while performing administrative work in a fast-paced, productive environment. The role is part of the Patient Centered Medical Home team and works under the direction of the KCH Director of Nursing and Medical Staff Providers.

The receptionist schedules provider appointments according to published protocols, checks patients in and out, verifies demographic and other information in the NextGen Electronic Health Record, collects insurance and payment information, makes reminder calls, and reviews athenaOne for alerts. The role also helps maintain department policies, quality assurance and safety standards, and keeps waiting and work areas orderly and restrooms clean.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• Excellent oral and written communication skills.
• Ability to maintain corporate confidentiality and comply with HIPAA.
• Fluency in word processing.
• Ability to work in the absence of direct supervision.
• Excellent time-management and critical-thinking skills.
• Tact and graciousness when dealing with the public, and consistent professionalism with patients and coworkers.

Nice To Haves

• Documented experience in medical and/or dental office administration and functions.
• Keyboarding speed of 35 or more words per minute.

Responsibilities

• Maintain established departmental policies and procedures, objectives, quality assurance, and safety standards.
• Schedule provider appointments, allotting accurate appointment times according to published protocols.
• Check patients in and ensure demographic information is accurate in the NextGen Electronic Health Record.
• Collect patient insurance and payment information.
• Make reminder calls for following-day appointments and review athenaOne for alerts.
• Complete patient check-out duties, verifying alerts, payments, and information before the patient leaves.
• Schedule follow-up appointments as necessary with the primary care provider.
• Keep waiting rooms and work areas neat and orderly, and ensure restrooms remain clean and free of debris.

Benefits

• Medical, dental, vision, and life insurance.
• Education assistance and guided career pathways.
• 4% 401(k) employer match.
• In-house medical, dental, or behavioral health services.
• Year-round, affordable on-site childcare at KCH Kid’s Club.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED