Dental Front Desk

PDS Management Services, LLC•New York, NY

12d•$20 - $25•Onsite

About The Position

Pediatric Dentistry of Bronx is hiring a full-time front desk employee for its pediatric dental and orthodontic practice in Bronx, New York. The role is the first point of contact for patients and families and is responsible for providing a welcoming, professional, and compassionate experience in a child-friendly setting. The position works Monday through Friday, 10 a.m. to 6 p.m., and every other Saturday, 9 a.m. to 2 p.m., with one weekday off when working a Saturday. The listed compensation is $20–$25 per hour, depending on experience, plus bonuses, and a $650 signing bonus. The front desk employee welcomes patients, manages intake and records, coordinates patient flow with clinical staff, schedules and confirms appointments, and helps families understand insurance coverage, treatment costs, and financing options. The practice offers medical insurance, flexible spending accounts, a 401(k), paid time off, Aflac, sign-on and referral bonuses, and other benefits.

Requirements

High school diploma or equivalent.
At least one year of experience working in a dental front office; dental receptionist experience is required.
Spanish language ability is required.
Proficiency with electronic dental records, insurance verification tools, and digital communication platforms used for family and patient outreach.
Familiarity with pediatric dental terminology and procedures, including sealants, fluoride treatments, space maintainers, and behavior management techniques.
Exceptional customer service and communication skills, including the ability to explain procedures and financial information clearly to parents and caregivers.
Comfort working with children and families, with patience, warmth, and professionalism.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced, child-friendly environment.
Self-motivation, a results-driven approach, a positive team-oriented attitude, and commitment to supporting front-office goals.
Professional appearance and demeanor, with the ability to remain calm, courteous, and efficient under pressure or during sensitive patient interactions.
Ability to commute to Bronx, NY 10468, or relocate there before starting work.

Nice To Haves

Additional coursework in dental administration or healthcare.
Experience with Dentrix or other dental practice management software is highly preferred.

Responsibilities

Welcome each patient with a friendly, professional greeting and help create a comfortable, compassionate experience.
Collect and scan intake forms, including medical histories, HIPAA forms, and treatment consent; ensure applicable x-rays and referral letters are documented.
Verify and update patient records in the dental software system, including contact information, dental insurance, medical alerts, and preferred pharmacy.
Notify dental assistants, hygienists, and dentists when patients arrive and communicate the reason for each visit.
Review treatment plans and explain insurance coverage, out-of-pocket costs, and financing options to patients and caregivers.
Coordinate patient flow, operatory readiness, wait times, and transitions between hygiene and restorative care.
Answer incoming calls professionally and warmly.
Schedule hygiene recalls, restorative follow-ups, and specialty referrals according to provider availability and procedure length.
Confirm insurance eligibility for same-day or walk-in patients and assist patients with dental benefits and pre-authorization when needed.
Use the practice management system to confirm appointments, send reminders, and follow up with patients overdue for cleanings, x-rays, or recommended treatments.