Dental Front Desk Scheduler -Staples Mill
About The Position
Virginia Family Dentistry is seeking an experienced Front Desk Scheduler to join its Staples Mill team. The scheduler performs routine clerical and administrative duties, including answering phones, greeting patients, updating patient information, responding to inquiries, scheduling appointments, and maintaining records. The role is responsible for keeping the appointment schedule efficient and productive by monitoring it throughout the day and filling open times. This is a non-exempt, hourly position with a pay range of $18–$24 per hour, based on experience. Typical work hours are 8 a.m.–5 p.m., Monday through Friday. The role requires at least one year of dental office experience and involves regular interaction with patients and coordination with insurance, accounts receivable, specialist, and hygiene colleagues. Virginia Family Dentistry has served the greater Richmond area for 50 years. The company is dentist-owned, and its offices have individual personalities, paces, and styles. With multiple locations and specialties, the company offers opportunities for growth and career advancement. Virginia Family Dentistry is an equal opportunity employer.
Requirements
- At least one year of dental office experience.
- Excellent communication skills.
- Time-management skills.
- Ability to maintain confidentiality.
- Attention to detail.
- Teamwork skills.
Responsibilities
- Review schedules daily and continuously monitor schedule changes to fill open appointment times.
- Confirm and schedule appointments and follow up on unscheduled appointments.
- Greet patients, answer telephones, and check office emails daily.
- Run necessary patient reports and make follow-up and treatment calls.
- Keep patient appointment information up to date, including insurance, contact information, appointment time allowances, and past-due balances.
- Partner with the insurance coordinator regarding pre-treatment cost estimates and insurance information updates.
- Communicate with the accounts receivable coordinator about balances due or financial arrangements.
- Partner with specialist or hygiene coordinators as needed.
- Review treatment plans with patients and explain the treatment needed and its insurance coverage.
Benefits
- 401(k) profit sharing
- Dental and orthodontic care
- Health insurance
- Paid time off
- Paid holidays
- Paid uniforms
- Vision insurance
- Disability insurance
- Life insurance
- Wellness benefits
- Continuing education
- Opportunities for growth and career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
