Dental Front Desk Assistant

Friendly Dental Group•Charlotte, NC

13d•Onsite

About The Position

Friendly Dental Group is seeking a friendly and dependable Dental Front Desk Assistant to support front office operations at its Charlotte, North Carolina practice and help provide an excellent patient experience. This is an in-person role with Monday through Friday daytime hours and 8-hour shifts. Compensation is $19–$23 per hour, based on experience. The position works with the clinical and administrative team in a professional, patient-focused environment. The role involves welcoming patients, managing calls and appointments, supporting check-in and check-out, maintaining patient records, and assisting with insurance, billing, collections, and account follow-up. Friendly Dental Group describes itself as an established, dentist-owned group serving the Greater Charlotte area, with more than 30 office locations.

Requirements

At least 1 year of dental front desk experience.
Experience with scheduling, patient check-in and check-out, and front desk workflow.
Strong communication, customer service, and multitasking skills.
A positive, professional, and team-oriented attitude.

Nice To Haves

Knowledge of dental insurance, billing, and patient accounts.

Responsibilities

Welcome and assist patients in a friendly, professional manner.
Answer phone calls, respond to messages, and schedule appointments.
Support patient check-in and check-out.
Maintain accurate patient records and update systems as needed.
Assist with insurance verification, billing, collections, and account follow-up.
Keep the front desk clean, organized, and welcoming.
Provide excellent customer service and promptly resolve patient inquiries.
Work with the clinical and administrative team to support patient care.