Dental Clinic Site Manager INTERNAL POSITION

CareSouth•Baton Rouge, LA

About The Position

The Dental Clinic Site Manager performs administrative and supervisory work focused on administrative workflows, non-clinical patient services, administrative team building and cross-training, and maximizing administrative support to improve patient care and satisfaction. The manager coordinates daily clinic operations and administrative workflows with providers and staff, supports compliance, quality, safety, and risk-management goals, and provides administrative support to the Dental Director, including preparing reports for board meetings as requested. The role oversees staffing readiness, coverage, workflow, billing follow-up, daily dental collections, patient phone-call efficiency, workspace tidiness, and equipment maintenance. It also includes onboarding, training, coaching, performance review, delegation, and development of dental support staff. The manager may participate in CQI meetings and community activities, and must be willing to travel to all sites and cover for absent administrative staff.

Requirements

High school diploma.
At least 2 years of dental office management experience.
Proficiency in dental practice management software; Dentrix preferred.
Knowledge and experience using Electronic Medical Records.
Strong computer skills, including proficiency in Word, Excel, and Outlook.
Excellent verbal and written communication skills.
Exceptional interpersonal communication skills.
Ability to effectively resolve conflicts.
Reliable transportation throughout the day.
Perform all job responsibilities in compliance with applicable laws, rules, regulations, policies, and procedures.

Nice To Haves

Experience with Dentrix.

Responsibilities

Understand and follow the Employee Handbook and support the organization’s mission and vision.
Use the Risk Management and Infection Control Plan to promote safety and reduce the risk of injury, claims, loss, or liability.
Follow the Quality Improvement Plan and perform work to support compliance, quality, and patient outcome measures.
Be present and ready to work as scheduled; attend in-service trainings, departmental meetings, and community events; and work cohesively with team members.
Greet patients, families, and providers courteously, professionally, and in a friendly manner.
Audit new or updated patient information in the EHR for accuracy.
Facilitate advanced training in dental practice management software.
Report employee scheduling, performance, and attendance issues to the Dental Director.
Coordinate clinic opening readiness and coverage, and escalate daily issues to the Director.
Communicate expectations and assignments, monitor workflows and concerns, and refer matters to appropriate leadership.
Ensure staff have the equipment, supplies, and tools needed to perform their work.
Provide administrative support, including reports for board meetings, and assist the Dental Director as requested.
Facilitate brief daily huddles and recurring staff meetings, documenting action items and follow-up dates.
Promote consistent use of approved policies and procedures, and promptly escalate safety, compliance, and patient concerns.
Coordinate administrative workflows with providers and the administrative team.
Track and follow up on dental procedure promissory notes at 30, 60, and 90 days; forward accounts to the Billing Department for collections and to the Dental Director for review.
Review the budget in coordination with the Chief Financial Officer and Dental Director.
Oversee dental collections daily.
Ensure patient phone calls are handled efficiently to support clinic operations and reduce hold times.
Oversee daily tidiness of operatory workspaces.
Oversee equipment maintenance schedules, repairs, and wear and tear.
Monitor patient treatment planning, patient education, outcomes, and quality of care.
Participate in CQI meetings as applicable.
Participate in community activities, including health fairs and department outreach.
Travel to all sites and cover for absent administrative staff as needed.
Suggest practical responses to changing regulations and patient or department needs, and provide the Dental Director with concise updates on operational barriers.
Collaborate with the Dental Director to communicate and promote progress toward productivity, quality, compliance, and safety/risk-management goals.
Onboard and train dental support staff using onboarding templates.
Complete and review performance evaluations with each team member in a timely manner.
Motivate team members and build rapport.
Delegate, cross-train, and develop staff to support team flexibility.