Dental Clinic Site Supervisor INTERNAL POSITION

CareSouth•Baton Rouge, LA

About The Position

The Dental Clinic Site Supervisor performs administrative and supervisory tasks focused on administrative workflows, non-clinical patient services, team building and cross-training, and maximizing administrative support to improve patient care and satisfaction. The role promotes the organization’s mission and vision, follows safety, infection control, risk management, and quality improvement plans, and complies with applicable laws, regulations, policies, and procedures. The supervisor coordinates daily clinic readiness, staffing coverage, workflows, patient service, billing and collections, equipment maintenance, and workspace tidiness. The role trains and develops staff, monitors performance and operational goals, supports the Dental Director, and may travel among clinic sites to provide coverage. It also involves participation in community activities and quality improvement meetings.

Requirements

High school diploma.
At least 2 years of dental office management experience.
Proficiency in dental practice management software; Dentrix preferred.
Knowledge and experience using electronic medical records.
Strong computer skills, including proficiency in Word, Excel, and Outlook.
Excellent verbal and written communication skills.
Exceptional interpersonal communication skills.
Ability to effectively resolve conflicts.
Reliable transportation throughout the day.
Ability to perform all responsibilities in compliance with applicable laws, rules, regulations, policies, and procedures.

Nice To Haves

Experience with Dentrix.

Responsibilities

Follow the Employee Handbook, support the organization’s mission and vision, and practice a culture of safety in accordance with the Risk Management and Infection Control Plan.
Adhere to the Quality Improvement Plan and perform responsibilities to improve compliance, quality, and patient outcomes.
Be present and ready for work as scheduled; attend trainings, departmental meetings, and community events; and work cohesively with team members.
Greet patients, families, and providers courteously, professionally, and in a friendly manner.
Audit new and updated patient information in the electronic health record for accuracy.
Facilitate advanced training in dental practice management software.
Report employee scheduling, performance, and attendance issues to the Dental Director.
Coordinate daily opening readiness and coverage, and escalate issues to the Director.
Communicate expectations and assignments, monitor workflows and concerns, and refer matters to appropriate leadership.
Ensure staff have the equipment, supplies, and tools needed to perform their work.
Provide administrative support, including preparing reports for board meetings and assisting the Dental Director as requested.
Facilitate brief daily huddles and recurring staff meetings, and document action items and follow-up dates.
Promote consistent use of approved policies and procedures, and promptly escalate safety, compliance, and patient concerns.
Coordinate administrative workflows with providers and the administrative team.
Track and follow up on promissory notes for dental procedures at 30, 60, and 90 days; forward matters to the Billing Department for collections and to the Dental Director for review.
Review the budget in coordination with the Chief Financial Officer and Dental Director.
Oversee dental collections daily.
Ensure patient phone calls are handled efficiently to support clinic operations and reduce hold times.
Oversee daily tidiness of operatory workspaces and equipment maintenance schedules, repairs, and wear and tear.
Monitor patient treatment planning, education, outcomes, and quality of care.
Participate in CQI meetings as needed.
Participate in community activities, including health fairs and department outreach.
Travel to all sites and cover for absent administrative staff.
Suggest practical solutions to changing regulations and patient or department needs, providing the Dental Director with concise updates on operational barriers.
In collaboration with the Dental Director, inform staff about and promote progress toward productivity, quality, compliance, and safety/risk-management goals.
Onboard and train dental support staff using onboarding templates.
Complete and review performance evaluations with each team member in a timely manner.
Motivate and build rapport with team members, and delegate, cross-train, and develop staff to support team flexibility.