Dental Clinic Supervisor

Dental Associates Ltd•Wauwatosa, WI

2d•$55,000 - $75,000

About The Position

The Dental Clinic Supervisor provides effective leadership, support, and oversight of clinic staff and operations to promote a productive work environment and deliver quality, cost-effective services with strong patient outcomes. The role coordinates day-to-day resources and patient flow, supports a consistent patient experience, and ensures staffing meets the needs of patients and providers. The supervisor may fill in for Dental Services Representatives or Dental Assistants during absences or high-volume periods. The position coordinates doctors' needs and serves as a liaison between doctors and support staff, addressing problems and patient concerns. In collaboration with and under the direction of the Practice Manager, the supervisor helps prepare annual business plans and strategies and participates in annual budget development. The role also oversees the sterilization area, supports continuous improvement, and maintains staff and patient safety in accordance with OSHA, CDC, and HIPAA guidelines. Dental Associates describes itself as Wisconsin's largest family- and dentist-owned dental group practice, founded in 1974, with more than a dozen offices across the state. The company promotes career advancement, continuing education, and job security through continued growth.

Requirements

Clinical experience in dental assisting or dental hygiene is required.
General knowledge of dental terminology and dental assisting practices.
Demonstrated coaching and counseling skills, with the ability to supervise a large number of staff in a fast-paced environment.
Ability to collaborate successfully with a variety of internal clients, identify problems, and offer solutions.
Excellent interpersonal, communication, and organizational skills.
Ability to learn and practice new concepts quickly and mentor others.
Demonstrated professional and ethical standards to gain and maintain credibility.

Nice To Haves

A minimum of 5 years of experience as a Dental Assistant (DA) or Registered Dental Hygienist (RDH) is strongly preferred.
3 or more years of experience in a multi-department supervisory role within healthcare is preferred.

Responsibilities

Provide work direction and coordinate resources to support efficient day-to-day operations and smooth patient flow.
Oversee staff activities to provide a consistent patient experience.
Ensure appropriate staffing for clinic hours and the needs of patients and providers.
Fill in for Dental Services Representatives or Dental Assistants during absences or high-volume periods.
Coordinate doctors' needs and serve as a liaison between doctors and support staff to mediate and resolve problems.
Resolve patient concerns, complaints, and issues to promote patient excellence and staff engagement.
Collaborate with and receive direction from the Practice Manager to prepare annual business plans and related strategies, and participate in annual budget development.
Manage the sterilization area, ensure equipment testing is performed and logged, and report failed test results to the Practice Manager.
Promote continuous improvement using lean principles and tools.
Maintain staff and patient safety by following OSHA, CDC, and HIPAA guidelines.

Benefits

Flexible PTO and paid holidays
Medical insurance with an optional Health Savings Account (HSA) through Associated Bank
Dental coverage: diagnostic and preventive services covered at 100%; basic and restorative coverage for immediate family
Vision insurance
Life insurance
401(k)
Company-paid short-term disability
Flexible Spending Account (FSA)
Critical illness coverage
Hospital indemnity coverage
Competitive compensation of $55,000–$75,000, depending on clinical and supervisory experience
Advancement opportunities
Continuing education options
Job security through continued company growth