Dental Administrator (Concierge)

Passion Dental Group Inc. • Kitchener, ON

9d • Onsite

About The Position

Anytime Dental is opening a brand-new clinic in Kitchener, ON, and is seeking a Dental Concierge to join their team. This role is crucial as the first point of contact for patients, aiming to provide a welcoming, seamless, and personalized experience. The Dental Concierge is expected to set the tone, build trust, and ensure every patient feels genuinely cared for, embodying the clinic's hospitality-first approach to dentistry. This is an opportunity to be part of building a new clinic culture from the ground up, within Passion Dental Group, a fast-growing network of dental practices.

Requirements

• Minimum 1 year of experience in administration, reception, or customer service
• Strong organizational and multitasking abilities
• Excellent communication skills with a patient-first mindset
• Friendly, calm, and professional in all interactions
• Comfortable in a fast-paced, team-oriented environment

Nice To Haves

• Experience in a dental or healthcare setting
• Experience with dental software (ClearDent, Dentrix, AbelDent)
• IPAC certification

Responsibilities

• Be the first point of contact—welcoming patients in person, over the phone, and via email
• Coordinate and optimize schedules, including filling last-minute openings
• Manage patient inquiries, referrals, and communication with external offices
• Clearly explain treatment plans, insurance coverage, and payment options
• Process billing for patients and insurance while maintaining accurate records
• Follow up on outstanding accounts receivable
• Maintain and update patient records in the electronic system
• Support the clinical team to ensure smooth, efficient daily operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed