Dental Administrator (Concierge)
About The Position
Royce Dental is growing, and we’re looking for a friendly, organized, and service-driven Dental Concierge to join our team in Etobicoke. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, this is a great opportunity to be part of a modern, patient-focused clinic. At Royce Dental, we believe every visit should feel welcoming, seamless, and personalized. As a Dental Concierge, you’re more than a front desk team member—you’re the first impression of the clinic. You help set the tone, build trust with patients, and ensure every experience is smooth from start to finish.
Requirements
- Minimum 1 year of experience in administration, reception, or customer service
- Strong organizational and multitasking skills
- Excellent communication and a patient-first approach
- Professional, friendly, and calm under pressure
- Comfortable working in a fast-paced, team-oriented environment
Nice To Haves
- Dental or healthcare experience is an asset
- Experience with dental software (ClearDent, Dentrix, AbelDent) is an asset
- IPAC certification is a bonus
Responsibilities
- Welcome patients in person, over the phone, and via email
- Manage and optimize the appointment schedule, including filling last-minute openings
- Handle patient inquiries, referrals, and communication with other offices
- Explain treatment plans, insurance coverage, and payment options
- Process billing and insurance claims accurately
- Follow up on outstanding accounts receivable
- Maintain accurate and up-to-date patient records
- Support the clinical team to keep daily operations running smoothly
Benefits
- Competitive compensation based on experience
- Evening and weekend shifts may be required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
