Dental Administrator (Concierge)

Passion Dental Group Inc. • Barrie, ON

3d • Onsite

About The Position

We are hiring for multiple roles for a new dental clinic opening in Barrie, ON. This is an opportunity to be part of building a new team and shaping the patient experience from the ground up. As a Dental Concierge, you will be the face of the clinic, setting the tone, building trust, and ensuring every patient feels genuinely cared for. If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in delivering exceptional service, this role is for you.

Requirements

• Minimum 1 year of experience in administration, reception, or customer service
• Strong organizational and multitasking abilities
• Excellent communication skills with a patient-first mindset
• Friendly, calm, and professional in all interactions
• Comfortable in a fast-paced, team-oriented environment

Nice To Haves

• Experience in a dental or healthcare setting is an asset
• Experience with dental software (ClearDent, Dentrix, AbelDent) is an asset
• IPAC certification is a bonus, not required

Responsibilities

• Be the first point of contact—welcoming patients in person, over the phone, and via email
• Coordinate and optimize schedules, including filling last-minute openings
• Manage patient inquiries, referrals, and communication with external offices
• Clearly explain treatment plans, insurance coverage, and payment options
• Process billing for patients and insurance while maintaining accurate records
• Follow up on outstanding accounts receivable
• Maintain and update patient records in the electronic system
• Support the clinical team to ensure smooth, efficient daily operations

Benefits

• Multiple positions available as part of our new clinic opening
• Part-time & Full-time opportunities
• Evenings and weekends required
• Pay range (for Concierge roles): $25–28 per hour

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed