Delivery Service Dispatcher

Aston Carter•Stuart, FL

5h•$17 - $17•Onsite

About The Position

The Delivery Service Dispatcher supports delivery operations by generating cases for billing disputes and CO2 tank service, logging incoming calls, and coordinating service activities. The role creates and manages service tickets, schedules and dispatches service technicians and deliveries, and assists customers with billing questions, gas refills, and equipment safety issues. It requires strong attention to detail, accurate data entry, and clear, professional communication. New team members complete three weeks of classroom training followed by one week of hands-on training with a supervisor. This is a full-time, fully onsite contract-to-hire position based in Stuart, Florida. The office is air-conditioned, and the team environment is described as collaborative and supportive. Flexible schedules and weekend availability are required; multiple shifts are available, with days off varying across the week. The culture emphasizes leadership, collaboration, reliability, excellent customer service, career paths, and opportunities to move to a preferred shift after full-time hire.

Requirements

Customer service experience and the ability to handle calls professionally and empathetically.
Experience in dispatch, logistics coordination, or a similar role involving scheduling and routing.
Proficiency in manual order entry and clerical tasks requiring accurate data input.
Basic computer literacy, including the ability to navigate multiple systems and learn new software quickly.
Familiarity with Microsoft Office applications for basic documentation and communication.
Strong communication and interpersonal skills for interacting with customers and internal teams.
Strong organizational skills and the ability to manage multiple tasks and priorities.
High attention to detail when logging calls, tickets, and orders.
Ability to work weekends and flexible schedules as required.
Willingness to participate in and complete structured classroom and hands-on training.

Nice To Haves

Previous experience in a logistics, delivery, or service dispatch environment.
Experience in clerical support or administrative roles involving order processing.
Ability to remain calm and solution-focused when handling billing disputes or service issues.
Motivation to grow within a company offering career paths and advancement opportunities.

Responsibilities

Answer incoming customer calls and provide professional, courteous support for delivery and service-related inquiries.
Generate and log cases related to billing disputes and CO2 tank service in the appropriate systems.
Create accurate service tickets for gas refills, equipment safety issues, and other service needs.
Schedule and dispatch service technicians and deliveries in a timely and efficient manner.
Perform manual order entry and update customer and order information accurately.
Coordinate logistics to ensure on-time deliveries and prompt service resolution.
Gather and document information for billing disputes and route cases for resolution.
Use basic computer navigation and Microsoft Office tools to manage tickets, schedules, and documentation.
Maintain organized records of calls, orders, and service activities.
Communicate with customers, drivers, and internal teams to resolve issues and provide status updates.
Follow established procedures and safety guidelines related to equipment and CO2 tank service.
Participate in the training program and apply learned processes to daily work.
Share information and assist colleagues to support a collaborative team environment.