DELIVERY ROUTING COORDINATOR

Hudson's Furniture•Sanford, FL

5d•Onsite

About The Position

Hudson's Furniture is seeking a dependable, organized, and detail-oriented Delivery Routing Coordinator to support its Delivery Operations team. The coordinator helps ensure delivery operations run smoothly by coordinating truck routes, communicating with internal teams, and helping customers receive furniture efficiently. The role is based at the Hudson's Furniture Distribution Center in Sanford, Florida, and pays $16.00 per hour. The schedule is Monday through Friday, 8:30 AM to 5:00 PM. The position combines delivery routing and scheduling, customer and team communication, fleet maintenance coordination, and linehaul and warehouse coordination. The work involves collaborating with warehouse supervisors, delivery teams, sales associates, management, a routing partner, repair shops, vendors, leasing companies, and the Linehaul Lead. The work environment includes both office and warehouse settings, which may be climate-controlled or non-climate-controlled, with regular cross-department communication.

Requirements

Strong organizational skills and excellent attention to detail.
Strong communication skills and a positive, team-oriented attitude.
Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
Strong computer skills, including Microsoft Excel and Google Sheets.
Customer service experience and a willingness to help others.
Ability to solve problems and adapt when schedules change.
High school diploma or equivalent.

Nice To Haves

Experience with routing software, GPS systems, or DispatchTrack.
Familiarity with fleet maintenance or DOT requirements.

Responsibilities

Plan and coordinate daily truck routes to support efficient, timely furniture deliveries.
Manage delivery reschedules, add-ons, and special delivery requests.
Work with the routing partner, DispatchTrack, to support daily operations.
Monitor delivery volume and truck capacity to help maintain workable schedules.
Coordinate delivery scheduling with warehouse supervisors, delivery teams, and sales associates.
Assist with scheduling deliveries outside normal service areas.
Prepare and share delivery reports with management.
Communicate professionally with sales associates, warehouse teams, delivery crews, and management.
Respond to delivery questions and requests by phone and email.
Track customer delivery surveys, follow up on feedback, and communicate concerns to appropriate teams.
Maintain accurate spreadsheets, reports, and delivery records.
Help resolve scheduling challenges and keep relevant parties informed of changes.
Schedule routine truck maintenance, inspections, and repairs.
Coordinate with repair shops, vendors, and leasing companies to support safe fleet operations.
Maintain vehicle maintenance records and service logs.
Review daily driver vehicle reports and help ensure reported issues are addressed.
Assist with maintaining required DOT documentation and vehicle compliance records.
Track vehicle downtime and coordinate replacement trucks when needed.
Coordinate merchandise transfers and delivery schedules with the Linehaul Lead.
Help ensure furniture arrives at the appropriate locations in time for scheduled deliveries.
Communicate delays, schedule changes, and transportation needs to appropriate teams.
Assist with coordinating truck availability, maintenance schedules, and warehouse operations.