Routing and Dispatch Coordinator

UGI Corporation • Malvern, PA

1d

About The Position

The Routing and Dispatch Coordinator is responsible for daily scheduling, routing, and dispatching delivery drivers and service technicians in supported locations. The role uses route optimization software and collaborates with District Operations, Customer Experience teams, and regional leadership to develop efficient routes and schedules, meet or exceed operational metrics, and provide excellent customer service. The coordinator serves as a subject matter expert in routing infrastructure, scheduling optimization, field resource utilization, and related reporting tools and dashboards.

Requirements

• Prior experience with driver routing and/or technician dispatching.
• Excellent interpersonal and customer service skills.
• Strong analytical skills and the ability to translate data into actionable results.
• Detail-oriented problem solver with high accuracy standards.
• Knowledge of safety and DOT protocols.
• Strong understanding of field operations and the ability to identify and communicate downstream impacts of strategic decisions.
• Ability to understand and relate technical requirements for service work.
• High school diploma.
• 3–5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch.

Nice To Haves

• Associate degree.
• Multi-location routing and scheduling experience.
• Propane experience.
• Supervisor or management experience.

Responsibilities

• Schedule, route, and dispatch delivery drivers and service technicians across supported locations.
• Use route optimization software to create efficient routes and schedules.
• Work with District Operations, Customer Experience teams, and regional leadership to meet or exceed operational metrics while maintaining customer service.
• Serve as a subject matter expert on route planning, scheduling optimization, field resource utilization, and related reporting tools and dashboards.
• Balance operational efficiency with the needs of technicians, drivers, and customers.
• Apply analytical and problem-solving skills to translate data into actionable results.
• Understand safety and DOT protocols and communicate downstream impacts of strategic decisions.
• Understand and relate technical requirements for service work.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending and health savings accounts
• 401(k) retirement savings plan
• Parental leave
• Military leave
• Vacation and paid time off
• Sick leave in compliance with state law, as applicable
• Paid holidays
• Disability coverage
• Potential eligibility for a performance-based bonus or commissions, depending on position

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED