Routing and Dispatch Coordinator

UGI Corporation • Malvern, PA

21h

About The Position

The Routing and Dispatch Coordinator is responsible for the daily scheduling, routing, and dispatch of delivery drivers and service technicians in supported locations. The role uses route optimization software and collaborates with District Operations, Customer Experience teams, and regional leadership to create efficient routes and schedules that meet or exceed operational metrics while maintaining exceptional customer service. The coordinator serves as a subject matter expert for routing infrastructure, scheduling optimization, field resource utilization, and related reporting tools and dashboards.

Requirements

• Prior experience with driver routing and/or technician dispatching.
• Excellent interpersonal and customer service skills.
• Strong analytical skills and ability to solve problems and translate data into actionable results.
• Detail-oriented problem-solving skills and high accuracy standards.
• Knowledge of safety and DOT protocols.
• Strong understanding of field operations and the ability to identify and communicate downstream impacts of strategic decisions.
• Ability to understand and relate technical requirements for service work.
• High school diploma.
• 3–5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch.

Nice To Haves

• Associate degree.
• Multi-location routing and scheduling experience.
• Propane experience.
• Supervisor or management experience.

Responsibilities

• Schedule, route, and dispatch delivery drivers and service technicians in supported locations.
• Use route optimization software to create efficient routes and schedules.
• Work with District Operations, Customer Experience teams, and regional leadership to meet or exceed operational metrics while maintaining exceptional customer service.
• Serve as a subject matter expert on route planning processes, scheduling optimization, field resource utilization, and related reporting tools and dashboards.
• Balance operational efficiency with technician, driver, and customer needs.
• Analyze data and translate findings into actionable results.
• Understand field operations and identify and communicate downstream impacts of strategic decisions.
• Understand and relate technical requirements for service work.

Benefits

• Medical, dental, and vision benefits.
• Flexible spending and health savings accounts for benefits-eligible employees.
• Retirement savings plans, including 401(k).
• Paid days off, including parental leave, military leave, vacation/paid time off, sick leave in compliance with state law as applicable, and paid holidays.
• Disability coverage.
• Possible eligibility for a performance-based bonus or commissions on completed sales, depending on position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED