Routing and Dispatch Coordinator

UGI Corporation•Soldotna, AK

13d

About The Position

The Routing and Dispatch Coordinator is responsible for daily scheduling, routing, and dispatching delivery drivers and service technicians in supported locations. The role uses route optimization software and partners with District Operations, Customer Experience teams, and regional leadership to develop efficient routes and schedules, meet or exceed operational metrics, and maintain exceptional customer service. The coordinator serves as a subject matter expert in routing infrastructure, scheduling optimization, field resource utilization, and related reporting tools and dashboards.

Requirements

Prior experience with driver routing and/or technician dispatching.
Excellent interpersonal and customer service skills.
Strong analytical skills and the ability to translate data into actionable results.
Detail-oriented problem-solving skills and high accuracy standards.
Knowledge of safety and Department of Transportation (DOT) protocols.
Strong understanding of field operations.
Ability to understand and relate technical requirements for service work.
High school diploma.

Nice To Haves

Associate degree.
Multi-location routing and scheduling experience.
Propane industry experience.
Supervisor or management experience.

Responsibilities

Schedule, route, and dispatch delivery drivers and service technicians across supported locations.
Use route optimization software to develop efficient routes and schedules.
Collaborate with District Operations, Customer Experience teams, and regional leadership.
Balance operational efficiency with the needs of technicians, drivers, and customers.
Serve as a subject matter expert on route planning, scheduling optimization, field resource utilization, and associated reporting tools and dashboards.
Identify and communicate downstream impacts of strategic decisions.

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