Dispatcher

Sanel NAPA Auto Parts•South Burlington, VT

13d•$19 - $21

About The Position

Sanel NAPA is hiring a Delivery Dispatcher in Burlington, Vermont, to coordinate daily delivery operations and help drivers and customers stay on track. The role is suited to an organized person who can multitask in a fast-paced environment. The dispatcher coordinates driver assignments and efficient routes, monitors deliveries, and adjusts routes, schedules, and workloads as needed. The position also involves communicating with drivers, customers, store team members, and outside sales; helping resolve questions, delivery issues, and complaints; coordinating order picking and staging, including hazardous materials documentation; and ensuring returns are collected and credits processed promptly. The dispatcher monitors department hours and helps manage labor within budget, completes weekly vehicle safety checklists, and submits monthly reports to Fleet Management. The role uses NAPA Delivery Tracker and provides backup delivery driving during peak periods, while also assisting with online orders and incoming calls as needed. The dispatcher promotes safe work practices and supports daily store operations. This active role may involve standing, walking, bending, and lifting 10–50 pounds. Work takes place indoors and outdoors in varying weather conditions, and required PPE must be worn for applicable tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma, GED, or equivalent.
Strong organizational, communication, and problem-solving skills.
Computer proficiency and ability to learn delivery tracking software.
Satisfactory motor vehicle record.
Ability to prioritize tasks, adapt to changing needs, and work under pressure.
Professional, dependable, team-oriented approach.
Commitment to safe work practices.

Nice To Haves

Previous dispatching, delivery coordination, or leadership experience.

Responsibilities

Coordinate driver assignments and plan efficient delivery routes.
Monitor deliveries and adjust routes, schedules, and workloads as needed.
Communicate with drivers, customers, store team members, and outside sales.
Help resolve customer questions, delivery issues, and complaints.
Coordinate picking and staging delivery orders, including required hazardous materials documentation.
Ensure customer returns are collected and credits are processed promptly.
Monitor department hours and help manage labor within budget.
Complete weekly vehicle safety checklists and submit monthly reports to Fleet Management.
Use NAPA Delivery Tracker to coordinate and track deliveries.
Act as a backup Delivery Driver during peak periods and assist with online orders and incoming calls as needed.
Promote safe work practices and support daily store operations.