Delivery Coordinator - Delivery Operations
About The Position
The Delivery Coordinator II investigates and resolves warehouse inventory problems to ensure orders are scheduled and ready for delivery. The role contacts customers when merchandise will not be delivered as scheduled and helps keep all phases of delivery operations running smoothly and efficiently. The coordinator reviews delivery orders and exception reports, guides teammates and delivery providers, evaluates requests and supports delivery providers and their teams. The scheduled hours are 6:00 a.m. to 2:30 p.m., with Sunday and Monday off. The role may require night, weekend, and/or early-morning hours based on business needs. Pre-employment screening includes, but is not limited to, a criminal background check.
Requirements
- High school diploma or GED.
- One year of office or clerical-related experience that included customer relations responsibility and problem resolution.
- Ability to work night, weekend, and/or early-morning hours based on business needs.
- Knowledge of computers and Microsoft products.
- Data-entry skills meeting established department requirements; 50 words per minute.
- Excellent oral communication and phone skills.
- Successful completion of pre-employment screening, including a criminal background check.
Responsibilities
- Review delivery orders and exception reports, identify problems, and take necessary actions to resolve them.
- Provide guidance to teammates and delivery providers on actions needed to execute the business plan.
- Evaluate requests from teammates and provide approval or alternative solutions to support customer loyalty.
- Support and direct delivery providers, including management, office staff, and delivery teams.
- Contact customers whose merchandise will not be delivered as scheduled.
- Investigate and resolve warehouse inventory problems and ensure orders are scheduled and ready for delivery.
Benefits
- Same-day pay with on-demand access to earned pay.
- Competitive pay with annual increases of up to 7%.
- Health, dental, vision, and life insurance.
- Short- and long-term disability coverage.
- Paid holidays upon hire and paid time off after 90 days.
- Staff discount on merchandise.
- Virtual and in-person career development opportunities at all levels.
- Paid community volunteer opportunities.
- Tuition reimbursement.
- 401(k) retirement plan with immediate access to saving and company match eligibility after one year; Berkshire Stock is an investment option.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
