Bilingual Delivery Operations Coordinator

NFM • Cedar Park, TX

1d

About The Position

NFM’s Delivery Coordinator II investigates and resolves warehouse inventory problems to ensure orders are scheduled and ready for delivery. The role contacts customers when their merchandise will not be delivered as scheduled and helps ensure delivery operations run smoothly and efficiently. The coordinator reviews delivery orders and exception reports, guides teammates and delivery providers, evaluates requests to support customer loyalty, and directs delivery-provider management, office staff, and delivery teams. The work location is Cedar Park, TX 78613. The interview location is Round Rock.

Requirements

• High school diploma or GED.
• One year of office or clerical-related experience that included customer relations responsibility and problem resolution.
• Ability to work night, weekend, and/or early morning hours based on business needs.
• Knowledge of computers and Microsoft products.
• Data-entry skills meeting established department requirements, including typing 50 words per minute.
• Excellent oral communication and phone skills.
• Pre-employment screening includes, but is not limited to, a criminal background check.

Responsibilities

• Review delivery orders and exception reports to identify problems and take actions to resolve them.
• Provide guidance to teammates and delivery providers about actions needed to execute the business plan.
• Evaluate requests from teammates and approve them or provide alternative solutions to ensure customer loyalty.
• Support and direct delivery providers, including management, office staff, and delivery teams.
• Contact customers whose merchandise will not be delivered as scheduled.
• Help ensure orders are scheduled for delivery and ready for delivery.
• Investigate and resolve warehouse inventory problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED