Bilingual Delivery Operations Coordinator

Nebraska Furniture Mart•Cedar Park, TX

2d•$17 - $23

About The Position

The Delivery Coordinator II investigates and resolves warehouse inventory problems to ensure orders are scheduled and ready for delivery. The role contacts customers when their merchandise will not be delivered as scheduled and helps keep all phases of delivery operations running smoothly and efficiently. The coordinator reviews delivery orders and exception reports, advises teammates and delivery providers, evaluates requests, and supports delivery provider management, office staff, and delivery teams. The work location is Cedar Park, Texas 78613; the interview location is Round Rock, Texas.

Requirements

High school diploma or GED.
One year of office or clerical-related experience that included customer relations responsibility and problem resolution.
Ability to work night, weekend, and/or early morning hours based on business needs.
Knowledge of computers and Microsoft products.
Data-entry skills meeting established department requirements, including typing 50 words per minute.
Excellent oral communication and phone skills.
Pre-employment screening includes a criminal background check.

Responsibilities

Review delivery orders and exception reports to identify problems and take action to resolve them.
Provide guidance to teammates and delivery providers on actions needed to execute the business plan.
Evaluate requests from teammates and approve them or recommend alternative solutions to support customer loyalty.
Support and direct delivery providers, including management, office staff, and delivery teams.
Contact customers whose merchandise will not be delivered as scheduled.
Investigate and resolve warehouse inventory problems so orders are scheduled and ready for delivery.

Benefits

Same-day pay with on-demand access to earned pay.
Competitive pay with annual increases of up to 7%.
Health insurance, dental insurance, vision insurance, life insurance, and short- and long-term disability coverage.
Paid holidays upon hire and paid time off after 90 days.
Staff discount on merchandise.
Virtual and in-person career development opportunities at all levels.
Paid community volunteer opportunities.
Tuition reimbursement.
401(k) retirement plan with immediate participation and company match eligibility after one year; Berkshire Stock is an investment option.
$2 per hour bilingual pay differential.