Branch Operations Coordinator Bilingual Paradise Valley

Wells Fargo Bank•Las Vegas, NV

3d•Onsite

About The Position

Wells Fargo is hiring a Branch Operations Coordinator for its National Branch Network in the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers. It completes operational activities while minimizing risk and supports routine to moderately complex transactional, operational, and customer support tasks using knowledge of bank procedures, products, and organizational partners. The coordinator supports the branch manager with operational tasks and scheduling, resolves teller-line operational issues under regional banking management, and helps customers and employees resolve or escalate concerns. The role requires sound judgment within established policies and procedures, excellent customer service, identifying services that address customers’ financial needs, and motivating a diverse team to meet business objectives. The position requires Spanish/English speaking and listening proficiency and passing a required language assessment. The schedule may include most Saturdays. The role is not eligible for visa sponsorship.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Bilingual Spanish/English speaking and listening proficiency.
Must take and pass the required language assessment.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Strong customer service skills, including listening, eliciting information, and comprehending customer issues.
Ability to educate and connect customers to technology and explain the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Relevant military experience in personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and established business objectives.

Responsibilities

Process and approve teller transactions accurately, share digital solutions, and make appropriate introductions to bankers.
Complete operational activities while minimizing risks under established policies.
Perform routine to moderately complex transactional, operational, and customer support tasks using knowledge of bank procedures, products, and organizational partners.
Support the branch manager with operational tasks and scheduling.
Resolve teller-line daily operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide excellent service, build relationships, and complete requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its potential and established business objectives.
Follow applicable Wells Fargo policies and procedures and fulfill risk and compliance obligations, including escalating and remediating issues.