Delivery Operations Coordinator
About The Position
The Delivery Operations Coordinator manages delivery scheduling, coordinates with guests, and supports delivery teams at the Batavia, NY location. The role helps ensure deliveries run smoothly and guests have a positive experience. It involves monitoring and organizing the inbox, scheduling deliveries accurately, communicating delivery details and operating hours, and following up until deliveries are confirmed. The coordinator also tracks deliveries, handles guest inquiries, submits forms and account reviews, and works toward delivery and guest-satisfaction performance goals. The position is based in a fast-paced office environment. The schedule is Monday through Friday, 8:10 a.m. to 4:30 p.m., with rotating Saturdays from 8:10 a.m. to 4:30 p.m. A hybrid work option may be discussed after training is complete.
Requirements
- Strong computer skills, including typing and Microsoft Office.
- Clear, professional phone presence.
- Ability to multitask and stay focused in a busy environment.
- Comfortable sitting for up to four hours at a time.
- High school diploma or GED.
Nice To Haves
- Customer service experience.
Responsibilities
- Monitor and organize the inbox daily and respond promptly.
- Schedule deliveries accurately, confirming addresses, order details, and phone numbers, and explain the delivery process clearly.
- Contact guests to book deliveries, share operating hours, and maintain consistent communication.
- Follow up daily until every delivery is confirmed.
- Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction.
- Submit Route Change Forms and Account Reviews and follow up to resolve issues.
- Track deliveries in real time to ensure accuracy and timeliness.
- Respond quickly to guest inquiries via Podium and other channels, aiming to resolve issues in one call.
- Take on additional tasks as needed to support the team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
