Delivery Coordinator

Hub Group • United States,

9d

About The Position

The Delivery Coordinator holds approved network partners accountable for meeting Final Mile service and metric standards while maintaining relationships with those partners. The role works across billing, account management, transportation, operations, and OSD teams to address order issues, returns, NCRs, scheduling, agent performance, payment questions, and proof-of-delivery records. The position also provides regular operational updates and supports weather communications.

The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Pay is $17.26 per hour. Some overtime may be required based on workload.

Requirements

• High school diploma or GED equivalent.
• Experience with Microsoft applications such as Teams, Outlook, and Excel.
• Ability to read and create Excel reports and provide data-based summaries and suggestions.
• Ability to communicate effectively among all divisions.
• Strong organization and time-management skills.
• Ability to manage multiple projects simultaneously in a stressful environment.
• Strong attention to detail.
• Ability to work independently, multitask, and prioritize workload.
• Ability to work some overtime as required by workload.
• Excellent interpersonal communication skills and approachability with customers and associates at all organizational levels.

Nice To Haves

• One or more years of logistics experience.

Responsibilities

• Work with the billing department on unapproved orders for the region.
• Confirm or update high accessorial charges with agents when applicable.
• Assist the billing department with attempt-pay and redelivery billing.
• Work daily on backlogged aging orders with billing issues using the APIINC log.
• Work with the AM team on agent-requested quotes.
• Provide agents with support on pay issues and remittance.
• Review the aged order report for the region daily.
• Assist regional agents with scheduling updates and execution of order cleanup.
• Assist the AM team with NCF/PCF orders.
• Assist supervisors with trouble agents, including assistance, counseling, and direction.
• Provide the team with daily starting and ending number updates.
• Review returns that are unscheduled and more than four days old daily.
• Provide the Supervisor and Senior Operations Manager with updates on weekly targets.
• Assist the Transportation team with the AM/PM return report and provide BOLs to agents.
• Schedule weekly calls with top offenders to address scheduling, capacity issues, and general updates.
• Work with the OSD team on NCR daily.
• Identify receiving issues and address top NCR offenders.
• Hold weekly calls with underperforming agents to track and monitor progress, including the supervisor.
• Provide the team with daily starting and ending number updates for returns and NCR.
• Assist with managing weather updates internally and externally on the Hub Groups website.
• Manage PODs by reviewing those that do not upload automatically in SYNERGIZE and linking them to the appropriate BOL in TruckMate.
• Perform other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED