Delivery Coordinator

Rv Direct • Sandy, OR

3d • Onsite

About The Position

Johnson RV is hiring a Delivery Coordinator at its Sandy dealership. The coordinator owns the customer experience after a sale closes, ensuring each RV is clean, fully functional, prepared for the road, and ready for the customer to use. The role manages the delivery calendar, communicates with buyers before pickup, coordinates promised preparation and repairs with the service team, and leads customer deliveries and walkthroughs. The coordinator also handles delivery-day issues, introduces customers to their service advisor, and maintains records in dealership systems. No RV experience is required; hands-on and manufacturer training is provided.

Requirements

• Valid driver's license.
• Able to work on their feet, outdoors in all weather, and climb in, around, and on top of RVs.
• Organized and attentive to details and follow-through.
• Comfortable using computers and able to learn new software quickly.
• Able to explain how things work and remain calm and friendly when problems arise.
• Proactive about following up without reminders.
• Mechanically curious and interested in understanding how RV systems work.

Nice To Haves

• Experience in auto or powersports delivery, service advising, hospitality, event coordination, or retail management.
• Technician experience and interest in moving into a customer-facing role.

Responsibilities

• Manage the Sandy delivery calendar, typically covering 40–60 deliveries per month.
• Call buyers after the sale to congratulate them and review installations or repairs planned before pickup.
• Coordinate daily with the service shop to ensure preparation, repairs, and accessory installations are completed on time.
• Flag anticipated delays early and establish a plan with the sales team.
• Stage units the night before delivery, plug them in, and check slides, awnings, systems, and cleanliness.
• Complete a final quality walk on each unit using the work order before the customer sees it.
• Lead and support the walkthrough team and conduct customer walkthroughs as needed.
• Explain useful RV gear, such as surge protectors, wheel chocks, and water filters, and help customers get set up before departure.
• Introduce each customer to their service advisor.
• Handle delivery-day issues and determine who should resolve them.
• Keep records current in DriveCentric CRM and IDS dealership software.

Benefits

• 401(k)
• Medical, dental, and vision plans
• Paid time off
• Hands-on training at the reconditioning center alongside technicians on unit preparation and systems.
• Training from manufacturers and service leadership.
• Performance-based incentives or commission.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed