Delivery Coordinator
About The Position
Johnson RV is hiring a Delivery Coordinator at its Sandy dealership to manage the customer delivery process after an RV sale. The coordinator ensures each unit is clean, fully functional, prepared for the road, and that customers understand how to use their purchases. The role owns the delivery calendar, communicates with customers before pickup, coordinates with the service team on promised work, leads delivery walkthroughs, and handles delivery-day issues. The position includes hands-on training at the reconditioning center and training from manufacturers and service leadership. No RV experience is required.
Requirements
- Valid driver's license.
- Able to work on their feet outdoors in all weather and climb in, around, and on top of RVs.
- Organized and attentive to details, with a strong sense of responsibility for follow-through.
- Comfortable using computers and able to learn new software quickly.
- Enjoys explaining how things work and can remain calm and friendly when issues arise.
- Follows up without reminders.
- Mechanically curious and interested in how RV systems work.
- Available to work full-time, including some Saturdays.
Nice To Haves
- Experience in auto or powersports delivery, service advising, hospitality, event coordination, retail management, or as a technician moving into a customer-facing role.
Responsibilities
- Own and maintain the Sandy delivery calendar, typically covering 40–60 deliveries per month.
- Call each buyer after the sale to congratulate them and review installations or repairs planned before pickup.
- Coordinate daily with the service shop to ensure preparation, repairs, and accessory installations are completed on time; flag delays early and establish a plan with sales.
- Stage units the night before delivery, plug them in, and check slides, awnings, systems, and cleanliness.
- Perform a final quality walk on every unit using the work order before presenting it to the customer.
- Lead and support the walkthrough team and conduct customer walkthroughs as needed.
- Show customers RV-related equipment, such as surge protectors, wheel chocks, and water filters, and help them get set up before departure.
- Introduce each customer to their service advisor.
- Address delivery-day issues and determine who needs to resolve them.
- Keep records current in the CRM (DriveCentric) and dealership software (IDS).
Benefits
- 401(k)
- Medical, dental, and vision plans
- Paid time off
- Performance-based incentives or commission
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
