Delivery Coordinator / Automotive Product Specialist

Tom's Ford•Keyport, NJ

2d•Onsite

About The Position

As vehicles are getting more and more technologically advanced and customer service is becoming even more critical, Tom’s Ford is in need of a Vehicle Delivery Specialist to assist our clients in a professional and dynamic delivery process. The ideal candidate is technology-oriented and has exceptional customer service skills.

Requirements

Prior experience working with customers and providing an exceptional experience
Ability to adapt
Availability to work flexible hours, including Saturdays
Good with technology
Steady work history and the commitment to starting a new career
Outgoing personality with expertise at developing relationships (i.e., a “people person")
Excellent appearance, verbal/written communication, strong presentation skills
Valid U.S. Driver's license

Nice To Haves

Automotive experience is not required, but ability to learn product knowledge is essential.

Responsibilities

Commit to becoming an expert and gain in-depth knowledge of our brand’s vehicles accessories and technology
Give customers in-depth information on owner’s manual and warranty
Demonstrate features of the vehicle, show the customer navigation, Sync (i.e. help them connect Bluetooth to their mobile phone)
Follow up with customers to ensure complete satisfaction
Dealership orientation welcome tour – introducing customers to the various points of interest of the dealership such as parts, service etc
Picking up and dropping off swap vehicles to other dealerships when needed
Bringing vehicles to a potential client’s home or business to explain product features and benefits
Take photos of used vehicles when needed
Growth in the sales department to further career
Support the Sales Department throughout the sales and delivery process as needed