Automotive Delivery Coordinator

Lithia & Driveway•Albany, NY

3d•Onsite

About The Position

Armory Chrysler Dodge Jeep Ram Fiat of Albany is seeking a team-oriented Sales Assistant/Delivery Coordinator to coordinate vehicle deliveries and support customers through the vehicle sales process. The role is cross-trained in different aspects of the business and works with the Sales Department to manage daily deliveries. It provides familiarity with the processes and paperwork needed to complete vehicle sales transactions. This is an on-site position in Albany, New York, reporting to the General Sales Manager. Experience is preferred, but training is provided.

Requirements

High school graduate or equivalent.
Must be 18 years or older.
Excellent customer service skills.
Ability to build relationships with customers and coworkers.
Ability to overcome objections.
Ability to set and meet goals.
Ability to manage time.
Willingness to work nights and weekends.
Experience preferred; training is provided.

Nice To Haves

Prior experience in a similar role.

Responsibilities

Coordinate with the Sales Department to manage the delivery of vehicles sold each day.
Explain delivery paperwork to customers.
Answer customer questions, including questions about the availability, cost, and benefits of aftermarket products.
Introduce customers to services provided by the Service Department.
Review the operational features of vehicles being delivered.
Help create a positive and encouraging atmosphere.
Deliver and pick up vehicles for customers and other dealerships.
Prepare and park vehicles.
Assist customers and fellow associates with the delivery of products and services.
Perform other tasks as assigned.