Delivery Consultant

Health Care Service Corporation•Chicago, IL

6d•$69,800 - $125,900•Hybrid

About The Position

This position leads moderately complex, cross-enterprise implementations of custom products or services that are important to securing or retaining group customers, maintaining market relevance, and responding to legislative and regulatory initiatives. The Delivery Consultant serves as the business lead for assigned implementations and works with business and technology partners to guide projects from business case analysis through implementation. Projects are complex, fast-moving, and critical to business strategy. Flex employees are expected to work in the office at least three days per week. Management may modify the weekly schedule for exigent circumstances.

Requirements

Bachelor’s degree and 2 years of experience in healthcare, business consulting analysis, system implementation, or project management.
Comfort working with change in a flexible and dynamic work environment.
Project management skills, including organization, prioritization, and problem-solving; ability to accept direction and feedback; and experience communicating with stakeholders and resolving problems.
Clear and concise written, presentation, verbal, and interpersonal communication skills.
Experience working across departments and management levels, handling sensitive or difficult situations, and developing and delivering formal training to internal and external customers.
Knowledge of strategic planning techniques and industry trends.
Analytical and information synthesis skills.
Experience interpreting business and financial information.
Verbal and written communication and organization skills.
PC proficiency, including MS Office products.
Experience managing multiple priorities and changing assignments and priorities.

Nice To Haves

Health insurance or healthcare industry experience.
Degree in public health, health policy, business, IT systems, engineering, mathematics, or another field with a strong focus on critical thinking and problem-solving.
Consulting or client/product implementation experience in a large organization.
Financial, estimating, and budget management experience related to projects, implementations, or operations.
Conflict management and resolution skills.
Knowledge of or experience with the SDLC and/or Agile methodology.
Knowledge of the healthcare insurance industry and current trends related to new products and networks, legislation, and interaction with government affairs.

Responsibilities

Lead moderately complex cross-enterprise implementations of custom products or services.
Serve as the business lead for assigned implementations.
Collaborate with business and technology partners to take projects from business case analysis through implementation.
Support implementations critical to securing or retaining group customers, maintaining market relevance, and responding to legislative and regulatory initiatives.