Associate Delivery Consultant

Oracle•United States,

9d•$53,700 - $104,900•Remote

About The Position

As an Associate Delivery Consultant for the Upgrade Center, you represent Oracle Health (Cerner) to clients and communicate and collaborate with them to design and customize new or updated computer systems. The role involves substantial client communication and support, helping maintain and upgrade systems while building strong relationships and demonstrating how technology can save lives, decrease errors, and reduce wasteful spending. You support clients through upgrades, system changes and enhancements, and ongoing maintenance, including system testing, troubleshooting, issue management, training, and go-lives. You will join a team supporting the Oracle Health (Cerner) Millennium EMR and ancillary technologies such as CareAware and FetaLink. You work directly with clients, access their domains, determine which functionality they use, create and execute test scripts, communicate results, and use troubleshooting steps to resolve issues. Work is usually performed remotely with clients, though team assignments may involve onsite travel of up to 20%.

Requirements

At least 4 years of combined higher education and related work experience.
Willingness to travel up to 20% as needed.
Willingness to work additional or irregular hours as needed and allowed by local regulations.

Nice To Haves

Bachelor’s degree in Healthcare, Science, Biology, Technology, Finance, or a related field of study.

Responsibilities

Support Oracle Health (Cerner) clients through system upgrades, changes, enhancements, and ongoing maintenance.
Communicate and collaborate with clients to design and customize new or updated computer systems.
Support system testing, troubleshooting, issue management, training, and go-lives.
Access client domains and determine which system functionality clients are using.
Create and execute test scripts and communicate test results.
Use troubleshooting steps to resolve issues.
Follow corporate and organizational security policies, safeguard corporate and client assets, and take appropriate action to prevent and report security compromises.
Perform other responsibilities as assigned.

Benefits

Medical, dental, and vision insurance, including expert medical opinion.
Short-term and long-term disability insurance.
Life insurance and AD&D.
Supplemental life insurance for employees, spouses, and children.
Health care and dependent care Flexible Spending Accounts.
Pre-tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Paid time off, including flexible vacation for eligible salaried employees and accrued vacation for other eligible employees.
11 paid holidays.
72 hours of paid sick leave upon hire, refreshed annually, with unused balances carrying over up to a maximum of 112 hours.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal benefits.
Voluntary auto, homeowner, and pet insurance.
The role may be eligible for a bonus and equity.