Solution Delivery Consultant

Netsmart • Overland Park, KS

7d • Onsite

About The Position

As a Clinical Solution Delivery Consultant, you will work directly with clients to configure and implement Netsmart solutions in pre-production and production environments. You will translate real-world clinical workflows into system design, support end-user training, and help ensure implementations meet the needs of clinicians and the populations they serve. The role offers hands-on experience with Netsmart’s myAvatar platform and is suited to someone with clinical experience, healthcare operations knowledge, or technical problem-solving skills who is ready to learn and grow in a client-facing consulting team.

myAvatar is an electronic health record platform for organizations providing behavioral health and addiction treatment services across community-based, residential, and inpatient programs. It uses real-time analytics, workflow tools, and clinical decision support to support whole-person care. Consultants build forms, workflows, and clinical configurations used by clinicians, administrators, and care teams.

The position requires working in the office at Netsmart’s headquarters in Overland Park, Kansas. Travel may be required up to 20%, depending on project and client needs. Occasional extended or irregular hours may be required to support clients across time zones and during project go-live periods.

Requirements

• Ability to work in the office at Netsmart’s headquarters in Overland Park, Kansas.
• Bachelor’s degree or equivalent relevant work experience.
• At least 1 year of healthcare information technology or systems management implementation or consulting work experience.
• Written and verbal communication skills.
• Decision-making skills.
• Flexibility.
• Comfort with ambiguity.
• Willingness to learn and adapt in a fast-paced, client-facing environment.

Nice To Haves

• Experience with Netsmart EHR solutions.
• Experience in Netsmart client industries, such as clinical, human services, long-term care, or senior living.
• Experience working in a clinical setting, such as behavioral health, acute care, residential, or outpatient care.

Responsibilities

• Partner with clients to understand clinical workflows and translate them into system needs.
• Communicate system functionality, implementation progress, and issues in clear, accessible language.
• Support client training sessions, workshops, and go-live activities.
• Configure clinical workflows, forms, and supporting dictionaries based on project requirements.
• Perform system builds, testing, and validation using Netsmart’s implementation methodology.
• Support NX Upgrade initiatives by evaluating clinical workflows, validating configurations, facilitating testing, and supporting transitions to enhanced platform capabilities.
• Troubleshoot configuration and data-related issues across diverse environments.
• Participate in client meetings, internal initiatives, and cross-functional collaborations.
• Contribute to workflow analysis and identify opportunities for optimization.
• Document solution status, risks, and issues for clients and project leadership.
• Support process improvements and contribute to team knowledge and delivery methodologies.
• Maintain documentation of best practices and client-specific configurations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level