Delivery Consultant

HCSC•Chicago, IL

4d•Hybrid

About The Position

This position leads moderately complex, cross-enterprise implementations of custom products or services that are critical to securing or retaining group customers, maintaining market relevancy, and responding to legislative and regulatory initiatives. The Delivery Consultant serves as the business lead for implementations, collaborating with business and technology partners to move projects from business case analysis through implementation. Projects are complex, fast-moving, and critical to business strategy. Flex employees are expected to work in the office at least three days per week. Management may modify the weekly schedule for exigent circumstances. Compensation varies based on job-related skills, education, knowledge, and experience. The role aligns with an annual incentive bonus plan.

Requirements

Bachelor’s degree and at least 2 years of experience in healthcare, business consulting analysis, system implementation, or project management.
Comfort working with change in a flexible and dynamic work environment.
Project management skills, including organization, prioritization, problem-solving, and ability to accept direction and feedback.
Clear and concise written, presentation, verbal, and interpersonal communication skills.
Knowledge of strategic planning techniques and industry trends.
Analytical and information-synthesis skills.
Experience interpreting business and financial information.
Verbal and written communication and organization skills.
PC proficiency, including MS Office products.
Experience managing multiple priorities and changing assignments.

Nice To Haves

Health insurance or healthcare industry experience.
A degree in public health, health policy, business, IT systems, engineering, mathematics, or another field with a strong focus on critical thinking and problem-solving.
Consulting or client/product implementation experience in a large organization.
Financial, estimating, and budget management experience related to projects, implementations, or operations.
Conflict management and resolution skills.
Knowledge of or experience with the SDLC and/or Agile methodology.
Knowledge of the healthcare insurance industry and current trends involving new products or networks, legislation, and interaction with government affairs.

Responsibilities

Lead moderately complex, cross-enterprise implementations of custom products or services.
Serve as the business lead for assigned implementations.
Collaborate with business and technology partners to take projects from business case analysis through implementation.
Manage multiple priorities and adapt to changing assignments and priorities.
Communicate with stakeholders across departments and management levels, including in sensitive or difficult situations.
Develop and deliver formal training to internal and external customers.