Delivery Concierge

Core Spaces • Fullerton, CA

18d • Onsite

About The Position

The Delivery Concierge supports day-to-day property operations and the resident experience, with primary responsibility for the secure receipt, tracking, storage, and distribution of packages and mail. The role maintains an organized package operation, provides front desk and resident support as needed, and assists the property team with community-wide operational priorities. By partnering with residents, carriers, vendors, and property teams, the Delivery Concierge delivers reliable, accurate, hospitality-driven service.

This is a non-exempt, hourly position performed on-site at the assigned community. Work takes place throughout the community in resident-facing indoor and outdoor areas, with workload and pace varying based on delivery volume and property activity. The role requires flexibility to work evenings, weekends, holidays, approved overtime, and additional hours according to property and operational needs, including peak periods. The position also participates in evening or overnight on-call rotations and community rounds based on established property schedules. The employee must regularly lift and move objects weighing up to 50 pounds and may need to bend and stoop throughout the workday. Other duties and tasks may be assigned by management.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in customer service, hospitality, retail, property operations, package handling, administrative support, or a related customer-facing environment.
• Strong attention to detail and ability to maintain accurate records, manage inventory, follow procedures, and securely handle resident property.
• Professional communication and interpersonal skills when working with residents, carriers, vendors, and team members.
• Effective organization, time-management, and problem-solving skills in a fast-paced environment.
• Comfort using computers, mobile devices, tracking systems, and other operational technology.
• Ability to regularly lift and move objects weighing up to 50 pounds, including bending and stooping throughout the workday.
• Flexibility to work evenings, weekends, holidays, approved overtime, and additional hours based on property and operational needs.
• Ability to participate in evening or overnight on-call rotations and community rounds based on established property schedules.

Nice To Haves

• Experience with package rooms, parcel lockers, concierge services, front desk operations, or other high-volume delivery environments.
• Experience in student housing, multifamily housing, hospitality, retail, or property management operations.
• Experience with package-tracking systems, resident communication platforms, property management software, or Microsoft Office.
• Experience supporting move-ins, move-outs, turn, holiday delivery surges, or other peak operational periods.

Responsibilities

• Manage daily package and mail operations, accurately receiving, logging, sorting, storing, tracking, delivering, and documenting items according to established procedures.
• Maintain secure and organized package-room operations by monitoring inventory, package volume, aging items, and chain-of-custody records, and conducting routine audits and reconciliations.
• Deliver packages to resident doors, parcel lockers, front desk locations, or other designated areas while following privacy, access, package-release, and property-security standards.
• Coordinate with carriers, vendors, and residents to support package receipt, delivery, pickup, and resolution of damaged, missing, restricted, or irregular items.
• Provide timely, hospitality-driven support regarding package arrivals, delivery expectations, pickup procedures, and related questions or concerns.
• Operate package-room technology and equipment, including parcel lockers, scanners, label printers, mobile devices, and tracking applications; perform basic troubleshooting and report equipment or supply needs.
• Maintain a clean, organized, safe, and resident-ready mailroom by managing storage space, monitoring equipment, and identifying operational or safety concerns.
• Follow company policies and established safety, privacy, security, documentation, and escalation procedures.
• Provide front desk support as needed and partner with leasing, maintenance, and property leadership during move-ins, move-outs, turn, resident events, peak delivery periods, and other operational priorities.
• Identify process improvements, maintain service standards, and support special projects.
• Participate in evening or overnight on-call rotations and community rounds based on established property schedules.
• Perform other duties and tasks as assigned by management.

Benefits

• A culture that provides a sense of belonging.
• Competitive pay that values contributions.
• Generous paid time off to disconnect or celebrate life milestones.
• An environment that provides employees a voice to share perspectives.
• Employee Assistance Program (EAP) for access to confidential support services.
• 20% housing discount.
• Benefits may include health insurance, retirement plans, paid time off, and other role-based offerings, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED