Delivery Concierge

Core Spaces•State College, PA

13d•Onsite

About The Position

The Delivery Concierge supports day-to-day property operations and the resident experience, with primary responsibility for the secure receipt, tracking, storage, and distribution of packages and mail. The role maintains an organized package operation, provides front desk and resident support as needed, and assists the property team with community-wide operational priorities. Working with residents, carriers, vendors, and property teams, the Delivery Concierge delivers reliable, accurate, hospitality-driven service. This is a non-exempt, hourly position performed on-site at the assigned community. Work takes place throughout the community, including resident-facing indoor and outdoor areas, and the workload and pace vary with delivery volume and property activity. The role may require evenings, weekends, holidays, approved overtime, additional hours during peak periods, and participation in evening or overnight on-call rotations and community rounds. The position requires regularly lifting and moving objects weighing up to 50 pounds, as well as bending and stooping. Other duties may be assigned by management.

Requirements

High school diploma or equivalent.
At least 1 year of experience in customer service, hospitality, retail, property operations, package handling, administrative support, or a related customer-facing environment.
Strong attention to detail and ability to maintain accurate records, manage inventory, follow procedures, and securely handle resident property.
Professional communication and interpersonal skills when working with residents, carriers, vendors, and team members.
Effective organization, time management, and problem-solving skills in a fast-paced environment.
Comfort using computers, mobile devices, tracking systems, and other operational technology.
Ability to regularly lift and move objects weighing up to 50 pounds, including bending and stooping throughout the workday.
Flexibility to work evenings, weekends, holidays, approved overtime, and additional hours based on property and operational needs, including peak periods.
Ability to participate in evening or overnight on-call rotations and community rounds based on established property schedules.

Nice To Haves

Experience with package rooms, parcel lockers, concierge services, front desk operations, or other high-volume delivery environments.
Experience in student housing, multifamily housing, hospitality, retail, or property management operations.
Experience with package-tracking systems, resident communication platforms, property management software, or Microsoft Office.
Experience supporting move-ins, move-outs, turn, holiday delivery surges, or other peak operational periods.

Responsibilities

Manage daily package and mail operations, accurately receiving, logging, sorting, storing, tracking, delivering, and documenting items according to established procedures.
Maintain secure, organized package-room operations; monitor inventory, package volume, aging items, and chain-of-custody records; and conduct routine audits and reconciliations.
Deliver packages to resident doors, parcel lockers, front desk locations, or other designated areas while following privacy, access, package-release, and property-security standards.
Coordinate with carriers, vendors, and residents regarding package receipt, delivery, pickup, and resolution of damaged, missing, restricted, or irregular items.
Provide timely, hospitality-driven assistance with package arrivals, delivery expectations, pickup procedures, and related questions or concerns.
Operate package-room technology and equipment, including parcel lockers, scanners, label printers, mobile devices, and tracking applications; perform basic troubleshooting and report equipment or supply needs.
Maintain a clean, organized, safe, resident-ready mailroom by managing storage space, monitoring equipment, and identifying operational or safety concerns.
Follow company policies and established safety, privacy, security, documentation, and escalation procedures.
Provide front desk support as needed and partner with leasing, maintenance, and property leadership during move-ins, move-outs, turn, resident events, peak delivery periods, and other operational priorities.
Identify process improvements, maintain service standards, and support special projects.
Participate in evening or overnight on-call rotations and community rounds according to established property schedules.
Perform other duties and tasks as assigned by management.