Delivery Assurance Specialist – Commercial Assets

Cyient•East Hartford, CT

About The Position

Aftermarket Operations is hiring a Delivery Assurance Specialist to support Purchasing and Inventory operations focused on vendor work-in-progress (WIP), repair order tracking, and material movement for commercial aerospace assets. The role coordinates with vendors, repair facilities, logistics providers, and internal teams to support timely delivery, accurate system updates, and visibility into critical material movement. The specialist supports vendor management, shipment tracking, delivery assurance, and inbound and outbound logistics. The role monitors repair orders, vendor WIP, and delivery schedules in SAP and internal reporting systems; investigates shipment discrepancies and delays; maintains transactional and reporting data; and communicates status on open and critical material requirements. The position also includes supplier evaluation, purchasing coordination, order follow-up, and expediting urgent material requirements. Travel is less than 10%.

Requirements

1–3 years of experience in supply chain, logistics, delivery assurance, or a related operational support environment.
Strong attention to detail and ability to manage high-volume transactional work accurately.
Experience working in fast-paced, operations-focused environments with quick turnaround expectations.
Proficiency with Microsoft Office applications, particularly Excel and Outlook.
Strong organizational and communication skills, including the ability to coordinate across multiple stakeholders.
U.S. citizenship required due to government contracts.

Nice To Haves

Experience with SAP or similar ERP systems.
Experience supporting aerospace, repair operations, vendor management, or material operations environments.
Familiarity with repair order tracking, vendor WIP management, and logistics coordination processes.
Bachelor’s degree in Supply Chain, Business, Engineering, or equivalent experience.

Responsibilities

Coordinate shipment tracking among vendors, repair facilities, carriers, and internal stakeholders to support timely material movement and delivery.
Monitor repair orders, vendor WIP, and delivery schedules in SAP and internal reporting systems to maintain accurate status visibility.
Investigate and resolve shipment discrepancies, delays, mis-shipments, and logistics issues that affect material availability.
Support inbound and outbound logistics, including tracking critical parts and coordinating customs-related issues.
Maintain accurate transactional and reporting data for repair orders, airway bills, and shipment status.
Communicate updates on open and critical material requirements to Purchasing and operational stakeholders.
Expedite urgent material requirements and support rapid issue resolution to minimize operational impact.
Identify, research, and evaluate suppliers against standards for price, quality, timing, and reliability of supply.
Evaluate sales, promotional campaigns, and other opportunities to secure reduced prices.
Assess supplier products for compliance with specifications and organizational quality standards.
Analyze supplier bids, tenders, proposals, or quotations; negotiate prices and delivery conditions; and commit to purchases within established authority limits and terms that serve the organization's interests.
Interpret inventory requests, production schedules, purchase requisitions, orders, and other documents to coordinate purchasing with current and anticipated demand.
Monitor the quality and timeliness of supplied materials and goods, follow up on purchase order status with vendors, and communicate order status to internal customers.