Delivery Associate

Lucid Motors • Dallas, TX

2h

About The Position

The Delivery Associate facilitates customer vehicle deliveries, ensuring vehicles are ready before appointments and required documentation is completed. On delivery day, the associate guides customers through key vehicle features and functions, tailoring the orientation to each owner’s needs. The role also supports lease-end vehicle returns by scheduling grounding appointments and ensuring return documentation is completed and logged.

The associate manages assigned delivery and lease-end customer pipelines, coordinates with Sales Specialists, prepares and stages vehicles, conducts final quality checks, and completes delivery or return paperwork. They may arrange final-mile transport and deliver vehicles at Lucid facilities or remote locations. The position requires occasional local and overnight travel and availability to work weekends, evenings, nights, and holidays as needed.

Requirements

• 2–5 years of customer-facing professional experience.
• Excellent interpersonal and organizational skills, including the ability to prioritize and solve problems.
• Comfort navigating ambiguity.
• Comfort using Salesforce or an equivalent CRM system.
• A bachelor’s degree or equivalent experience in business, sales, or a related discipline.
• Ability to engage customers and members of the Lucid community authentically and courteously.
• Passion and enthusiasm for Lucid products and technological advances.
• Ability to understand customer requirements and interests and provide personalized interactions.
• Strong oral and written communication, empathy, and active listening skills.
• Ability to adjust engagement approaches based on feedback and customer delivery outcomes.
• Ability to prioritize and schedule tasks independently with the delivery experience at the center of decisions.
• Ability to act with urgency and champion excellence in company objectives.
• Availability to work weekends, evenings, nights, and holidays as needed.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.
• Ability to travel locally and overnight occasionally for deliveries at Lucid facilities or remote locations.
• Ability to twist, bend, squat, reach, and stand for extended periods, with or without reasonable accommodation.

Nice To Haves

• Experience in a luxury retail or hospitality environment.
• Passion for electric vehicles and premium vehicle markets.

Responsibilities

• Manage an assigned delivery pipeline and communicate regularly with Sales Specialists to align on delivery readiness.
• Conduct pre-delivery conversations to confirm details and set customer expectations.
• Guide customers through their vehicle’s features and functions, tailoring the orientation to their needs and delivery setting.
• Conduct post-delivery conversations to answer customer questions.
• Manage lease-end customer scheduling and arrange timely vehicle grounding appointments.
• Conduct lease-end vehicle intake appointments.
• Represent Lucid’s technological, design, and quality advantages to customers.
• Use Salesforce or an equivalent CRM to document customer activity, delivery details, and specifications.
• Use customer feedback and delivery outcomes to refine the customer experience.
• Manage vehicle readiness, including final quality checks before handoff.
• Prepare and stage vehicles in the delivery area before appointments.
• Complete required paperwork and collect documents to finalize deliveries or lease returns.
• Book and track final-mile transport when needed, coordinating with customers and carriers.
• Assist with daily operations as needed.
• Take responsibility for studio assets, including high-value customer vehicles.
• Introduce customers to their vehicles and create a memorable orientation experience.
• Respond to customer feedback calmly and cordially.

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off: hourly/non-exempt employees accrue up to 120 hours; salaried/exempt employees accrue up to 160 hours.
• Paid holidays.
• Paid sick leave.
• 401(k) retirement plan.
• Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program, subject to applicable plan terms and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level