Delivery Associate

Lucid Motors•Chicago, IL

14h

About The Position

As a Delivery Associate at Lucid, you facilitate customer vehicle deliveries by ensuring vehicles are ready and required documentation is completed. You guide owners through their vehicle’s features and functions, tailoring the delivery experience to their needs. The role also supports lease-end vehicle returns by scheduling grounding appointments and ensuring return documentation is completed and logged. The position combines customer-facing work with operational responsibilities. Customer interactions may take place at a delivery center, virtually, or at an offsite location. Deliveries may occur at Lucid facilities or remote locations, and occasional local and overnight travel is required. The Delivery Associate works in a dynamic environment and may be needed on weekends, evenings, nights, and holidays.

Requirements

Two to five years of customer-facing professional experience.
Excellent interpersonal and organizational skills, including the ability to prioritize and solve problems.
Comfort navigating ambiguity.
A bachelor’s degree or equivalent experience in business, sales, or a related discipline.
Ability to engage authentically and courteously with customers and members of the Lucid community.
Strong oral and written communication, empathy, active listening, and relationship-building skills.
Ability to understand customer requirements and interests and provide personalized interactions.
Ability to prioritize and schedule tasks independently with the delivery experience at the center of decisions.
Ability to handle customer feedback calmly and cordially.
Valid driver’s license with no suspensions within the past year.
For drivers under 21, a driver’s license maintained for at least three years and successful completion of Lucid training upon hire.
Ability to twist, bend, squat, reach, and stand for extended periods, with or without reasonable accommodation.
Availability to work weekends, evenings, nights, and holidays as needed.
Ability to travel locally and overnight occasionally.

Nice To Haves

Experience in a luxury retail or hospitality environment.
Familiarity with Salesforce or an equivalent CRM system.
Passion for Lucid products, technological advances, electric vehicles, and premium vehicle markets.

Responsibilities

Manage an assigned delivery pipeline and communicate regularly with Sales Specialists to coordinate delivery readiness.
Conduct pre-delivery conversations with customers to confirm details and set expectations.
Guide customers through vehicle features and functions, personalizing the experience to their needs and delivery setting.
Conduct post-delivery conversations to address customer questions.
Manage lease-end customers and schedule grounding appointments for timely vehicle returns.
Conduct lease-end vehicle intake appointments.
Explain Lucid’s technology, design, and quality advantages to support customers’ purchasing decisions.
Use Salesforce or an equivalent CRM to document customer activity, delivery information, and delivery specifications.
Use customer feedback and delivery outcomes to refine the customer experience.
Manage delivery vehicle readiness, including conducting a final quality check before handoff.
Prepare and stage vehicles in the delivery area before customer appointments.
Complete required paperwork and collect documents to finalize deliveries or lease returns.
Book and track final-mile transport as needed, coordinating with customers and carriers.
Assist with daily operations as needed.
Take ownership of studio assets, including high-value customer vehicles.