Delivery Associate

Lucid Motors•Costa Mesa, CA

About The Position

As a Delivery Associate at Lucid, you will facilitate customer vehicle deliveries, ensuring vehicles are ready before appointments and all required documentation is completed. You will introduce customers to their vehicles’ features and functions, tailoring each orientation to the owner’s needs and creating an exceptional, customer-centric experience. Deliveries may take place at Lucid facilities or offsite, including virtually when appropriate. The role also supports lease-end vehicle returns by scheduling grounding appointments, conducting vehicle intake appointments, and ensuring documentation is completed and logged. You will coordinate with Sales Specialists, customers, and carriers, manage assigned delivery and lease-end pipelines, and use Salesforce or an equivalent CRM to record relevant activity and delivery details. You will also help with daily operations as needed.

Requirements

2–5 years of customer-facing professional experience.
Excellent interpersonal and organizational skills, with the ability to prioritize and solve problems.
Comfort navigating ambiguity.
Comfort using Salesforce or an equivalent CRM system.
A bachelor’s degree or equivalent experience in business, sales, or a related discipline.
Ability to engage authentically and courteously with customers and members of the Lucid community.
Ability to understand customer requirements and interests and provide personalized interactions.
Strong oral and written communication, empathy, and active listening skills.
Ability to independently prioritize and schedule tasks with the delivery experience at the center of decision-making.
Ability to introduce customers to their vehicles and create a memorable orientation experience.
Ability to manage and overcome customer feedback in a calm, cordial manner.
Valid driver’s license with no suspensions within the past year.
Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.
Availability to work weekends, evenings, nights, and holidays as needed.
Ability to twist, bend, squat, reach, and stand for extended periods, with or without reasonable accommodation.
Ability to travel locally and occasionally overnight.

Nice To Haves

Experience in a luxury retail or hospitality environment.
Passion for Lucid products, technological advances, electric vehicles, and premium vehicle markets.

Responsibilities

Manage assigned delivery pipelines and communicate regularly with Sales Specialists to align on delivery readiness.
Contact customers before delivery to confirm details and set clear expectations.
Guide customers through their Lucid vehicle’s key features and functions, tailoring the orientation to their needs and delivery setting.
Follow up with customers after delivery to address questions.
Manage lease-end customer pipelines, schedule grounding appointments, and facilitate timely vehicle returns.
Conduct lease-end vehicle intake appointments.
Represent Lucid by explaining its technology, design, and quality advantages to customers.
Use Salesforce or an equivalent CRM to document customer activity, delivery ceremony information, and delivery specifications.
Use feedback and delivery outcomes to refine the customer experience.
Manage vehicle readiness, including completing a final quality check before handoff.
Prepare and stage vehicles in the delivery area before customer appointments.
Complete required paperwork and collect documents to finalize deliveries or lease returns.
Book and track final-mile transport when needed, coordinating with customers and carriers.
Assist with daily operations as needed.
Take ownership of studio assets, including high-value customer vehicles, and handle customer feedback calmly and cordially.