Delivery Associate

Lucid Motors • Chicago, IL

7d • $26 - $36

About The Position

The Delivery Associate facilitates customer vehicle deliveries by ensuring vehicles are ready before appointments and completing all required documentation. They introduce customers to the key features and functions of their Lucid vehicle, tailoring the orientation to each owner’s needs. The role also supports lease-end returns by scheduling grounding appointments, conducting vehicle intake, and ensuring return documentation is properly completed and logged.

Delivery experiences may take place at a Lucid facility or an offsite location. The associate coordinates with Sales Specialists, customers, and carriers; manages vehicle readiness and final-mile transport; and uses Salesforce or an equivalent CRM to document delivery and customer interactions. The position requires local and occasional overnight travel, and availability to work weekends, evenings, nights, and holidays as needed.

Requirements

• 2–5 years of customer-facing professional experience.
• Excellent interpersonal and organizational skills, including the ability to prioritize and solve problems.
• Comfort navigating ambiguity.
• Comfort using Salesforce or an equivalent CRM system.
• A bachelor’s degree or equivalent experience in business, sales, or a related discipline.
• Ability to engage authentically and courteously with customers and members of the Lucid community.
• Ability to gauge customer requirements and interests and provide personalized interactions.
• Strong oral and written communication, empathy, and active listening skills.
• Ability to refine engagement approaches using feedback and customer delivery outcomes.
• Ability to independently prioritize and schedule tasks with the delivery experience at the center of decisions.
• Ability to respond to customer feedback cordially and calmly, and to act with urgency while championing excellence.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.
• Ability to travel locally and overnight occasionally; deliveries may occur at Lucid facilities or remote locations.
• Ability to twist, bend, squat, reach, and stand for extended periods, with or without reasonable accommodation.
• Availability to work weekends, evenings, nights, and holidays as needed.

Nice To Haves

• Experience in a luxury retail or hospitality environment.
• Passion and enthusiasm for Lucid products and technological advances.
• Passion for electric vehicles and premium vehicle markets.

Responsibilities

• Manage assigned delivery pipelines and coordinate with Sales Specialists to align on delivery readiness.
• Contact customers before delivery to confirm details and set clear expectations.
• Introduce customers to their vehicle’s key features and functions, tailoring the experience to their needs and delivery location.
• Follow up with customers after delivery to address questions.
• Manage lease-end customer pipelines, schedule vehicle grounding appointments, and conduct lease-end intake appointments.
• Represent Lucid’s technological, design, and quality advantages to customers.
• Use Salesforce to document customer communications, delivery details, and delivery specifications.
• Use customer feedback and delivery outcomes to refine the customer experience.
• Manage vehicle readiness, including conducting a final quality check before handoff.
• Prepare and stage vehicles in the delivery area before customer appointments.
• Complete required paperwork and collect documents for vehicle deliveries and lease returns.
• Book and track final-mile transport when needed, coordinating with customers and carriers.
• Assist with daily operations as needed.
• Take responsibility for studio assets, including high-value customer vehicles, and provide customers with a memorable vehicle orientation.

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off.
• Paid holidays and paid sick leave.
• 401(k) retirement plan.
• Eligible employees may participate in Lucid’s equity program and/or discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level