Delivery and Fulfillment Manager

Bachman's Inc.•Minneapolis, MN

13d

About The Position

At Bachman’s, the Delivery and Fulfillment Manager leads the strategy and daily operations of the delivery and fulfillment teams, ensuring products are delivered safely, accurately, and on time. The role combines operational leadership, team development, and continuous improvement, with a focus on logistics, efficiency, and customer service. The manager oversees package delivery and order fulfillment operations, develops performance-improvement strategies, collaborates with teams across the business, and monitors operational and financial results. The role also supports workforce planning and recruiting, including seasonal hiring; develops employees across delivery, fulfillment, eCommerce, and retail; manages departmental purchases within budget; and participates in strategic planning. The position requires outdoor operations in all weather conditions, regular lifting of up to 50 pounds, occasional handling of lawn care chemicals, and extended hours during peak seasons. The schedule is Monday through Saturday, 6:00 a.m. to 2:30 p.m., with some seasonal afternoon shifts. Compensation is $65,000.

Requirements

A two-year degree and/or at least three years of supervisory experience.
Professionalism, integrity, interpersonal, leadership, communication, and organizational skills.
Ability to lead and manage union employees effectively.
Computer skills and working knowledge of MS Office, including Word, Excel, and PowerPoint.
Ability to train new and existing employees in all job duties.
Ability to think on your feet and solve problems to meet customer service expectations.
Systems literacy in DDMS, NetSuite, and RFSmart.
Ability to oversee outdoor operations in all weather conditions.
Ability to regularly lift up to 50 pounds.
Availability to work extended hours, including 50+ hour weeks during peak seasons.
Ability to occasionally handle lawn care chemicals.

Nice To Haves

College degree preferred.

Responsibilities

Lead package delivery and order fulfillment operations to meet productivity, quality, and customer service goals.
Develop and execute strategies to improve delivery and fulfillment performance.
Partner with the Order Center, eCommerce team, buyers, and production teams to streamline processes and improve efficiency.
Train, coach, and develop team members while ensuring compliance with safety standards and procedures.
Support recruiting and workforce planning, including seasonal hiring needs.
Create growth and development opportunities for delivery, fulfillment, eCommerce, and retail teams.
Monitor and analyze operational and financial performance, including productivity metrics, budgets, and P&L results.
Evaluate delivery and handling fees annually and recommend pricing adjustments as needed.
Participate in strategic planning initiatives and manage departmental purchases within budget guidelines.
Create and update accurate, detailed, and concise written fulfillment processing procedures.
Collaborate with upstream customers, including Buying staff, Nursery, Greenhouse, and Order Center, to develop procedures that improve fulfillment time and streamline processes.
Collaborate with downstream customers, including Stores and Delivery, to ensure internal service expectations are met.