Pro Fulfillment Delivery Supervisor Day

Lowe's Companies, Inc.•Charlotte, NC

12d

About The Position

Pro Fulfillment Delivery Supervisors lead and supervise a team of approximately 15–20 local Team Member Associates, monitor and analyze market-team productivity, and ensure adherence to processes. The role oversees delivery operations and warehouse functions, including receiving, shipping, and inventory, while managing associate assignments and schedules, addressing customer escalations and delivery issues, and fostering a positive team environment. The supervisor supports Pro Job site delivery operations through performance monitoring, inbound call monitoring, customer service escalation handling, issue resolution, and continuous improvement. The role works with market leaders and delivery-provider partners to improve service quality, manages warehouse inventory and audits using the Warehouse Management System, reviews productivity and quality metrics, and supports financial variance analysis and labor planning. The position also assists associates with HR-related matters, addresses operational and safety needs, and expedites priority-product receiving, picking, and shipping.

Requirements

High school diploma or GED.
Four years of directly related experience.
Effective oral and written communication skills.
Comprehensive understanding of Pro Job site Delivery policies and procedures.
Knowledge of delivery operations processes, warehouse operations, inventory management principles, and third-party delivery provider management.
Knowledge of financial statements and plans to analyze variances and create corrective actions.

Nice To Haves

Bachelor’s degree in Operations, Supply Chain, Business Administration, or a related field.

Responsibilities

Lead, supervise, motivate, and manage a team of approximately 15–20 Pro Fulfillment associates.
Monitor team performance, inbound calls, customer service escalations, issue identification and resolution, and continuous improvement efforts.
Interview, hire, train, and coach associates on Pro Job site Delivery processes and systems.
Create and promote daily employee schedules, assign tasks, and manage associate performance.
Communicate with customers about escalated issues, lead problem-solving efforts, and improve delivery experiences and customer relationships.
Apply knowledge of delivery operations processes to manage and improve operations.
Review market-level productivity and quality metrics daily, weekly, and monthly, and use the information to drive operational improvements.
Assist the MDM and AMDM with warehouse operations and inventory control for the Pro Job site delivery assortment.
Use the Warehouse Management System (WMS) for daily inventory reconciliation and audits.
Support financial statement and plan variance analysis, corrective actions, and labor budget planning with the AMDM.
Prepare action plans, resolve problems, complete audits, and identify trends.
Identify capability gaps and coach third-party delivery operator leadership teams to improve service.
Maintain dialogue with third-party logistics (3PL) vendor partners to address and resolve claims and complaints involving in-home customer delivery.
Foster a positive, collaborative team environment.
Assist associates with HR-related matters, including attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.
Identify and act on needs related to operational efficiency, safety issues, and bottlenecks.
Expedite receiving, picking, and shipping of priority products, such as Special Order Express (S.O.E.) or Special Order Sales (S.O.S.).